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Job Description:

Patient Safety and Incident Manager

Cromwell Hospital

Kensington, SW5 0TU (5 mins walk from Earls Court underground or 7 mins walk from Gloucester Road underground)

Full Time

£55,000-£60,000 + Fantastic Benefits

Advert Expires: - 24/04/2025

How you’ll help us make health happen.

The Patient Safety and Incident Manager at Cromwell Hospital is tasked with maintaining patient safety and managing incidents effectively throughout the hospital and its diagnostic centres. This role includes serving as the designated 'patient safety specialist', ensuring thorough investigation systems for incidents and adverse events, and fostering a patient-focused approach to incident management.

Key Responsibilities:

1. Design and deliver training programs, leading the implementation of the national Patient Safety Incident Response Framework (PSIRF), and assuring stakeholders of compliance with incident reporting and management frameworks.
2. Identify and manage incidents that require internal and external reporting, act as the business unit learning lead, and ensure that actions from adverse events are followed through to completion.
3. Engage with patients, relatives and staff to enhance adverse event management processes and ensuring adherence to relevant policies and regulatory standards.
4. Design and implement control testing programs, participate in clinical audit and improvement activities, lead the 'Duty of Candour' obligations, and promote a culture of openness and transparency.
5. Promote a patient centred approach to incident and adverse event management ensuring collaborative working across the integrated governance and risk team. Champion the patient voice, ensuring it is heard and used as a guiding principle in responding to adverse events.
6. Lead on ensuring that improvement actions from clinical audit and assurance activities are identified, tracked and implemented across all clinical services.
7. Promote a culture of openness and transparency through a just culture encouraging staff to report all incidents and near misses as a learning opportunity.
8. Ensure relevant policies, procedures and SOPs are clear, fit for purpose and regularly reviewed ensuring compliance with enterprise, market unit and national initiatives and policies.

Key Skills / Qualifications

1. Registered Health Care Professional with active UK registration with an appropriate statutory registering body (NMC, HCPC, GMC or equivalent).
2. Degree (or other appropriate professional level) qualification in a healthcare field such as nursing, radiography or other appropriate speciality.
3. Significant experience in adverse event investigation within acute healthcare settings.
4. Ability to conduct effective safety investigations that meet patient safety incident response standards set out in the national Patient Safety Incident Response Framework for England.
5. Experience of leading and managing organisational/service development with a proven track record of achieving improvements.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

1. Payment of professional registration fees
2. Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
3. Bupa health insurance as a benefit in kind
4. An enhanced pension plan and life insurance
5. Annual performance-based bonus
6. Onsite gyms or local discounts where no onsite gym available
7. Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.

We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email: careers@bupa.com

If you would like more information on the role, or would like to discuss other opportunities suited to your skills and experience, please contact jack.mccool@bupa.com

Time Type: Full time

Job Area: Clinical Services

Locations: Cromwell Hospital London