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Key Account Manager
United Kingdom
FMCG
Permanent
Competitive
Ben Clarke
Ben.Clarke@txmrecruit.co.uk
01332974922
BH-84372
1 day ago
2025-06-08
2025-07-06
Home based / travel to key account sites
Competitive salary + monthly car allowance
TXM is recruiting for a leading automation and intralogistics company, seeking to hire a Key Account Manager. In this position, you will be responsible for the development and management of assigned resident site key accounts as well as continuous improvement activities.
You will need a maintenance engineering background, ideally with intralogistic automated machinery, along with experience in customer management, contract management, and a drive for continuous improvement.
- Manage assigned UK Residential service contract customers including account management and budgetary control, working with resident service managers/supervisors to deliver the resident maintenance service contract
- Ensure Resident Support contracts are delivered via Site Managers and that customer relationships are managed
- Assist and support the Head of Operations on new business ventures, troubleshooting with existing customers
- Lead and manage the growth and development of the customer service operation in line with the UK Customer Service strategy
- Negotiate service contract pricing when necessary
- Monitor and develop strategic service accounts
- Manage business development in service on a strategic level for customers
- Ensure new service operation plans, policies, procedures, and transition/migration plans align with company goals
- HNC/HND or Degree in Engineering
- IOSH/NEBOSH Health & Safety qualification
- Experience with Automated Materials Handling companies
- Experience managing large maintenance budgets
- Strong customer service management skills
- Experience negotiating and compiling service contracts
- Experience with budget control
- Proven success in managing and developing customer accounts
- Experience implementing continuous improvement initiatives
- Knowledge of complex servicing concepts to establish standards across subsidiaries
TXM Recruit is an equal opportunity employer. We accommodate candidates with specific needs or requiring reasonable adjustments during the selection process due to disabilities or long-term health conditions.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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