Service Designer - £472 Per Day - Inside IR35

Brio Digital; Remote; GBP 80,000 - 100,000; Full time

Job summary

A UK-based digital services provider is seeking an experienced Service Designer for a fully remote role. You will support the delivery of complex, user-centred services in the UK public sector. Key responsibilities include designing end-to-end services, producing service design artefacts, and collaborating with cross-functional teams. The role requires proven experience with NHS services and GDS standards, offering a competitive rate of £472 per day, inside IR35, and lasting until March 2026.

Qualifications

• Proven experience working as a Service Designer on NHS services.
• Strong, hands-on experience of GDS ways of working and standards.
• Experience delivering UK public sector digital services.
• Comfortable working in complex, regulated environments.
• Strong stakeholder management and communication skills.

Responsibilities

• Design and iterate end-to-end services that meet user needs.
• Apply the GDS Service Standard across all stages.
• Produce service design artefacts including maps.
• Collaborate with cross-functional teams.
• Use research to inform design decisions.
• Support teams through design assurance and service assessments.

Skills

Proven experience as a Service Designer

Strong, hands-on experience of GDS standards

Experience delivering UK public sector digital services

Strong stakeholder management skills

Comfortable in complex, regulated environments

Job description

Service Designer

Fully Remote (UK-based)
£472 per day (Inside IR35)
Immediate start - contract until March 2026

We are looking for an experienced Service Designer to support the delivery of complex, user-centred digital services in the UK public sector. This is a fully remote contract role, open to UK-based candidates, with an immediate start and running until March.

Key responsibilities

• Design and iterate end-to-end services that meet user needs and organisational outcomes
• Apply the GDS Service Standard across discovery, alpha, beta, and live
• Produce service design artefacts including journey maps, service blueprints, and ecosystem maps
• Collaborate with product, delivery, research, content, and technical colleagues
• Use research and insight to inform design decisions
• Support teams through design assurance and service assessments

Essential experience

• Proven experience working as a Service Designer on NHS services
• Strong, hands‑on experience of GDS ways of working and standards
• Experience delivering UK public sector digital services
• Comfortable working in complex, regulated environments
• Strong stakeholder management and communication skills

Contract details

• Rate: £472 per day
• IR35: Inside IR35
• Location: Fully remote (UK-based)
• Start: Immediate
• Duration: Until March 2026

If you are an experienced Service Designer with NHS and GDS experience and are available to start immediately, we'd like to hear from you.