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A leading IT service provider in Basingstoke is seeking a skilled 3rd Line Engineer to support a high-profile user community. Responsibilities include providing 3rd Line support, monitoring issues through Event Management tools, and engaging closely with customers and stakeholders. Candidates must have hands-on experience with VMware and SolarWinds, and be eligible for SC/DV clearance. The role is office-based, ensuring collaboration with an established team.
We’re looking for a skilled 3rd Line Engineer to join our established team of 2nd and 3rd Line Engineers supporting a high‑profile user community. This is an office‑based role due to the nature of our support requirements, and you’ll be working closely with customers and stakeholders every day through our IT Service Management toolset.
You will play a key role in monitoring and responding to Event Management tooling alerts, taking ownership of triage and escalations, and ensuring a high‑quality, reliable service.
Our purpose is simple: to make the world more sustainable by building trust in society through innovation. As a 3rd Line OS Core Engineer, you’ll work with new technologies in a collaborative team that values knowledge sharing, continuous improvement, and delivering the best possible results for our customers.
If you’d like to discuss this 3rd line Engineer role in more detail, please send your updated CV and I will get in touch.
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