Customer Demand Manager

Lucy Walker Recruitment; Leeds; On-site; GBP 46,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Demand Manager for a global FMCG supplier in Leeds. In this role, you will lead a Demand Planning Team, ensuring achievement of KPIs and maximising sales performance. Ideal candidates will have strong forecasting experience and team management skills. This position offers a hybrid working structure with 2 days in the office per week, along with great benefits and opportunities for progression.

Qualifications

• Minimum three years' experience in a forecasting or demand planning role within FMCG.
• Team management experience, ideally for at least one year.
• Ability to understand large datasets.

Responsibilities

• Lead, coach, and develop a small team to ensure strong service levels.
• Collaborate with cross-functional departments to support the supply chain.
• Drive continuous improvement of forecasting and demand planning processes.
• Oversee the forecasting system and provide user support.
• Manage documentation for international supply partnerships.

Skills

Forecasting experience within an FMCG environment

Team management experience

Understanding of retailer internet systems

Knowledge of SAP and forecasting tools

Analytical and commercial mindset

Job description

Customer Demand Manager

Salary: £46,000
Structure: Hybrid - 2 days in office a week

We are excited to be recruiting for a Customer Demand Manager role for a global FMCG supplier in their Leeds office.

The purpose of this role is to lead and develop a Demand Planning Team, ensuring consistent achievement of KPIs and maximising sales performance for both the business and its customers. Directly supporting a team of 2 Demand Executives, you will be responsible for streamlining forecasting accuracy and the supply chain process, maximising sales for the business and their customers.

Why Apply?

This is a fantastic opportunity to join a strong team within a progressive business offering progression, flexible working and some great benefits. If you have experience in supply chain management or demand planning, this could be the right next step for you.

Key Responsibilities

• Lead, coach, and develop a small team to ensure strong service levels, accurate forecasting, and achievement of key performance metrics.
• Collaborate with cross-functional departments to support the wider supply chain agenda, including running monthly forecast sign-off meetings and providing KPI analysis.
• Drive continuous improvement of forecasting and demand planning processes, covering promotions, range changes, day‑to‑day demand management, and stock availability through close coordination with production planning.
• Oversee the forecasting system, including user support, training, and process enhancements.
• Manage documentation and data preparation for international supply partnerships.

What you'll bring

• Strong forecasting experience within an FMCG environment.
• Team management experience, ideally for at least one year.
• Understanding of retailer internet systems, SAP, and forecasting tools
• A minimum of three years' experience in a forecasting or demand planning role within FMCG is desirable.
• Analytical and commercial mindset with the ability to understand large datasets

Please note, due to the volume of applications we receive, we are unable to respond to every individual. If you have not heard back within 7 days, please assume your application is unsuccessful.