3Rd Line Engineer

CBSbutler Holdings Limited trading as CBSbutler; Basingstoke; On-site; GBP 45,000 - 50,000; Full time

Job summary

A leading IT service provider in Basingstoke is seeking a skilled 3rd Line Engineer to support a high-profile user community. Responsibilities include providing 3rd Line support, monitoring issues through Event Management tools, and engaging closely with customers and stakeholders. Candidates must have hands-on experience with VMware and SolarWinds, and be eligible for SC/DV clearance. The role is office-based, ensuring collaboration with an established team.

Qualifications

• SC / DV cleared role – must be eligible for clearance – sole British national due to nature of the project.
• Solid knowledge and hands-on experience in vCentre / VMware.
• Experience with Event Management Tooling such as SolarWinds.

Responsibilities

• Providing 3rd Line support for a high-profile user base.
• Engaging daily with customers and stakeholders.
• Monitoring, triaging, and escalating issues through Event Management tooling.

Skills

Vmware

Solarwinds

Active Directory

3rd line experience

vCentre

Event Management Tooling

SCCM

SQL

Windows Server

ITSM Tooling

Job description

3rd Line Engineer

• Permanent opportunity
• £45,000 - £50,000
• SC / DV cleared role – must be eligible for clearance – sole British national due to nature of the project
• On site in Basingstoke

Skills

• Vmware
• Solarwinds
• Active Directory
• 3rd line experience

We’re looking for a skilled 3rd Line Engineer to join our established team of 2nd and 3rd Line Engineers supporting a high‑profile user community. This is an office‑based role due to the nature of our support requirements, and you’ll be working closely with customers and stakeholders every day through our IT Service Management toolset.

You will play a key role in monitoring and responding to Event Management tooling alerts, taking ownership of triage and escalations, and ensuring a high‑quality, reliable service.

Our purpose is simple: to make the world more sustainable by building trust in society through innovation. As a 3rd Line OS Core Engineer, you’ll work with new technologies in a collaborative team that values knowledge sharing, continuous improvement, and delivering the best possible results for our customers.

What You’ll Be Doing

• Providing 3rd Line support for a high‑profile user base
• Working hands‑on with key infrastructure technologies
• Monitoring, triaging, and escalating issues through Event Management tooling
• Engaging daily with customers and stakeholders
• Supporting and improving IT services using ITSM processes and tooling
• Collaborating with 2nd and 3rd Line teams to strengthen service delivery

Experience & Skills Required

• Solid knowledge and hands‑on experience in vCentre / VMware
• Event Management Tooling (e.g., SolarWinds, SCOM)
• Trellix (McAfee)
• MECM / SCCM
• ITSM Tooling
• SQL
• Active Directory
• Windows Server

If you’d like to discuss this 3rd line Engineer role in more detail, please send your updated CV and I will get in touch.