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Client Experience Analytics & Content Specialist
Résumé du poste
A leading cryptocurrency company is looking for a Client Experience Analyst to enhance client interactions and support data-driven decision-making. The ideal candidate will leverage 2+ years’ experience in web analytics, translating complex data into actionable insights. This role requires proficiency in tools like Mixpanel and a collaborative spirit to improve the client journey. As a fully remote position, it offers flexibility and the opportunity to work with a diverse team passionate about cryptocurrencies.
Qualifications
- 2+ years’ experience in web or digital analytics.
- Ability to translate diverse data sets into insights.
- Proficient in Excel and Mixpanel.
Responsabilités
- Measure and analyze client sentiment across channels.
- Own NPS and survey data management.
- Develop reports on support center performance.
Connaissances
Outils
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.