Head of Support Services: Fleet, Stock & Complaints

Public Sector; Greater London; On-site; GBP 66,000 - 68,000; Full time

Job summary

A public sector organization in Greater London is seeking a Head of Support Services to lead operations in Repairs and Maintenance. The role involves overseeing fleet and stock management and ensuring high-quality, resident-focused services. Candidates should have significant leadership experience and a strong commitment to service excellence. The position promises to shape critical support services for thousands of residents. Competitive salary offered.

Qualifications

• Senior leadership experience in a complex operational environment.
• Strong understanding of fleet, stock, or complaints management.
• Proven ability to lead teams through organisational and culture change.

Responsibilities

• Oversee fleet strategy, regulatory compliance, and environmental targets.
• Manage a robust stock control operation with streamlined procurement.
• Lead a high-performing complaints function that identifies service trends.

Skills

Senior leadership experience in a complex operational environment

Strong understanding of fleet, stock, or complaints management

Proven ability to lead teams through organisational and culture change

Excellent analytical and data-driven decision-making skills

Strong stakeholder engagement and communication capabilities

Experience managing budgets, risk, and performance frameworks

Commitment to equality and continuous improvement

Job description

A public sector organization in Greater London is seeking a Head of Support Services to lead operations in Repairs and Maintenance. The role involves overseeing fleet and stock management and ensuring high-quality, resident-focused services. Candidates should have significant leadership experience and a strong commitment to service excellence. The position promises to shape critical support services for thousands of residents. Competitive salary offered.