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Reception Manager / Head Receptionist
Job summary
A reputable hotel in the United Kingdom is seeking a full‑time Reception Manager / Head Receptionist. You will oversee the check‑in/check‑out processes, manage a reception team, and ensure exceptional guest experiences. Candidates should have at least two years of experience in a similar role, strong leadership skills, and be proficient with property management systems. This permanent position requires a focus on guest service and the ability to handle inquiries and requests effectively.
Benefits
Qualifications
- Minimum of two years in a similar role.
- Strong focus on providing excellent guest service.
- Experience in managing front desk operations.
Responsibilities
- Oversee check‑in/check‑out and manage the reception team.
- Ensure a smooth and efficient guest experience.
- Promote additional hotel services and facilities.
Skills
Job Title: Reception Manager / Head Receptionist
Hours: 42.5 hours per week, 5 days out of 7 days
Pay: £32,000.00 per year
At Bromley Court Hotel, we are proud of our rich 200-year history and years of experience offering comfortable surroundings, superb food and personal service to all our guests, whether they are holidaymakers, business travellers, or are visiting us for a special occasion.
We are recruiting for a full‑time Hotel Reception Manager / Head Receptionist. This is a permanent role to include weekends and be able to work both early and late shifts.
- Overseeing check‑in/check‑out of guests, handling inquiries and special requests, and managing a reception team.
- Ensuring a smooth and efficient guest experience.
- Lead and inspire the reception team to provide a warm, attentive, and seamless guest service experience.
- Manage all front desk operations, including check‑in/check‑out, guest inquiries and supporting reservations.
- Schedule staff to ensure adequate coverage, especially during peak times, and oversee the reception team.
- Handle guest complaints and special requests, such as room service, taxi bookings, or wake‑up calls.
- Use sales skills to promote additional hotel services and facilities.
- Work with senior management to improve service standards through performance analysis and reporting.
- Demonstrated ability to lead and motivate a team.
- Strong focus on providing excellent guest service.
- Experience in managing front desk operations, supporting reservations, and guest relations.
- Proficiency with property management systems; booking and reservation systems is required.
- Excellent communication and interpersonal skills.
- A minimum of two years in a similar role is required.
- Company pension
- Free parking
Job Types: Full-time, Permanent
Work Location: Onsite
Please click ‘Apply' to forward a copy of your CV.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.