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Sales Support & Account Manager
Job summary
A fast-growing SaaS company is looking for a proactive Telephone Account Manager/Sales Support in Poole. The role involves managing client accounts, driving adoption, and supporting sales efforts. Strong B2B sales experience and Microsoft Dynamics CRM skills are essential, with excellent communication skills needed. This position offers a great stepping stone to an Account Manager role in 12-18 months. Competitive salary and benefits included.
Benefits
Qualifications
- Proven B2B sales or sales support experience is required.
- Strong Microsoft Dynamics CRM skills are essential.
- Excellent communication and relationship-building skills are necessary.
Responsibilities
- Manage and grow a portfolio of B2B clients via phone and online.
- Understand client needs and demonstrate the value of the software.
- Handle renewals, upselling, and account support.
Skills
Location: Poole
Salary: £35k - £40k DOE
Hours: 8am-6pm Mon-Fri, min 3 days office based (inc a Monday or a Friday) after probation/training
- 25 days hols
- 4% pension matched with option to buy another 1% which is then matched
- free parking
- brand new offices
- good promotional opportunities
- Life assurance 4 times x basic salary
- Westfield Health cash plan
- Employee Assistant programme
- socials
A fast-growing SaaS company is looking for a proactive, B2B-focused Telephone Account Manager / Sales Support to join their busy sales team. This is a hands‑on role managing client accounts, driving adoption, and spotting opportunities to grow revenue.
This is an additional role to strengthen their team due to expansion and offers a great stepping stone to move into an Account Manager based role within 12-18 months.
The Sales Support/Account Manager will have some internal sales experience and will see you working closely with the Business Development Account Managers. You will be responsible for taking the volume requests away from the account managers. You will liaise with the internal support team who deal with all the incoming tickets to produce quotes. These quotes are produced using MS Dynamics CRM System.
- Manage and grow a portfolio of B2B clients via phone and online
- Understand client needs and demonstrate the value of the software
- Handle renewals, upselling, and account support
- Deliver virtual demos and training
- Keep Microsoft Dynamics CRM records up to date and collaborate across teams running various reports on a daily basis
- Proven B2B sales or sales support experience
- Strong Microsoft Dynamics CRM skills
- Confident working with local authorities or public sector clients
- Excellent communication and relationship‑building skills
- Self‑starter with strong ownership and drive
- Tech‑savvy; knowledge of Microsoft, SharePoint, JIRA, and AWS a bonus
Key Responsibilities of the Sales Support and Account Manager:
- Manage and grow a portfolio of existing software clients through regular phone and digital touchpoints
- Understand each customer’s business challenges and how their software addresses their needs
- Drive product adoption and feature usage through consultative selling and user education
- Identify upsell and cross‑sell opportunities based on client usage patterns and business goals
- Handle renewals, ensure on‑time contract execution, and mitigate churn risks proactively
- Act as the primary point of contact for customer queries, ensuring swift resolution and satisfaction
- Deliver virtual product demos and training sessions to new or expanding clients
- Maintain accurate records in the CRM, tracking interactions, feedback, and sales progress
- Work closely with marketing, onboarding, and technical support teams to ensure a seamless customer experience
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.