Account Director

ADLIB; Bristol; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading customer engagement agency in the United Kingdom is seeking an experienced Account Director to drive CRM strategy for global brands. You will own major client accounts, lead a talented team, and be the primary point of contact for senior stakeholders. This role offers a competitive salary, 25 days of holiday, private healthcare, and a focus on professional development in a collaborative environment.

Benefits

Competitive salary

25 days holiday plus birthday off

Private healthcare

Generous pension scheme

Cycle-to-work options

Regular social events

Qualifications

• Proven experience as an Account Director or Senior Account Manager in an agency environment.
• Strong understanding of CRM, customer engagement, or data-driven marketing.
• Experience managing large-scale client relationships with multiple stakeholders.

Responsibilities

• Take full ownership of client relationships and manage multi-channel CRM programmes.
• Act as the main point of contact for senior stakeholders.
• Oversee a small team of Account Managers and Executives, providing guidance and mentoring.

Skills

Client relationship management

CRM strategy

Project management

Team leadership

Data-driven marketing

Presentation skills

Commercial awareness

Job description

ThisAccountDirectorroleisidealforaprovenclientleaderwholovesbuildingstrongrelationshipsanddrivingCRMstrategyforglobalbrands.You’lljoinaforward-thinkingcustomerengagementagencythatblendscreativity,dataandtechnologytodeliveraward-winningwork.It’sabrilliantopportunitytostepintoaseniorrolewhereyou’llownmajorclientaccountsandshapelong-termpartnerships.

Whatyou’llbedoing

AsAccountDirector,you’lltakefullownershipofclientrelationships,managingmulti-channelCRMprogrammesfromstrategythroughtodelivery.You’llactasthemainpointofcontactforseniorstakeholders,ensuringworkmeetstheirobjectives,budgetsandtimelines.

You’lloverseeasmall,talentedteamofAccountManagersandExecutives–providingguidance,mentoringandcleardirectiontohelpthemgrow.You’llcollaboratecloselywithplanning,creativeanddatateamstodeliverworkthat’sinsight-led,creativelysharpandcommerciallysound.

Daytoday,you’llbepresentingcampaignideas,scopingprojects,managingbudgetsandspottingopportunitiestodeepenclientrelationships.You’llkeepacloseeyeonperformancemetricsandensureprojectsareprofitableandeffective.Thisisafast-paced,strategicrolewhereyourleadershipandcommercialacumenwillshine.

Whatexperienceyou’llneedtoapply

• ProvenexperienceasanAccountDirectororSeniorAccountManagerwithinanagencyenvironment.
• StrongunderstandingofCRM,customerengagement,ordata-drivenmarketing.
• Experiencemanaginglarge-scaleclientrelationshipswithmultiplestakeholders.
• Excellentprojectmanagementandorganisationalskills.
• Confidentpresentingandpitchingideastoclientsataseniorlevel.
• Commercialawareness–comfortablemanagingbudgetsandprofitability.
• Acollaborativeleaderwhoenjoysmentoringjuniorteammembers.
• Skilledinwrittencommunication,proposalsandreporting.
• Comfortableworkinginahybridsetup(3daysaweekinBristol).

Whatyou’llgetinreturnforyourexperience

AsAccountDirector,you’lljoinasupportive,ambitiousagencythatvaluescreativity,collaborationandwellbeing.Expectacompetitivesalary(dependingonexperience),25days’holidayplusyourbirthdayoff,risingwithservice,andearly-finishFridaysduringsummermonths.

You’llalsoenjoyprivatehealthcareanddentalcover,agenerouspensionscheme,cycle-to-workoptions,andregularsocialeventsthatbringtheteamtogether.There’sgenuineinvestmentinprofessionaldevelopmentandaccesstoindustrytrainingandmemberships.Thisisaplacewhereyoucandoyourbestwork,surroundedbytalentedpeoplewholovewhattheydo.

What’snext?

IfthisAccountDirectoropportunitysoundsliketherightfit,pleaseapplyviathelinkbelow.Alternatively,reachoutdirectlytodiscussedheroleinmoredetail,we’dlovetohearfromyou.