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Claims Handler
We are a friendly, dynamic, and growing business seeking a new team member for our claims handling department. At the forefront of innovation in the UK Structural Warranty Insurance sector, we provide claims management and loss adjusting services to insurer clients and homeowners experiencing defects in their homes.
Job Type: Full-time (Monday - Friday)
Based in our Cheltenham office, as a Claims Specialist, you will manage structural warranty claims from start to finish. Your clients will mainly be private homeowners claiming against their warranty, and possibly managing agents representing multiple owners, such as in a block of flats.
While these claims are generally less urgent than fire or flood claims, they can be complex and engaging, requiring basic building knowledge—don't worry if you lack this; we will support your learning! Providing excellent customer service is essential, and our team and line manager will support your onboarding and development.
- At least one year of insurance claims handling experience.
- Property/construction insurance background is desirable but not essential; training will be provided.
- Strong communication skills via phone, email, and in writing.
- Excellent customer service skills.
- Ability to work independently and collaboratively, building professional relationships quickly.
- Strong organizational and time management abilities.
- Experience with IT systems like MS Word, Excel, Outlook, and MS Teams.
- Adaptability to new challenges in a growing environment.
- Desire to learn and develop your career.
- Bachelor’s degree preferred but not required.
- Generous company pension scheme.
- Life Insurance (post-probation).
- Private Medical Insurance (post-probation).
- Gym membership.
- Employee Assistance Programme.
- Flexible working arrangements.
- Training options including Cert CII.
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Finance and Sales
- Industry: Insurance
Referrals can double your chances of interview success at Marley Risk Consultants Limited.
Cheltenham, England, UK (posted 8 hours ago)
Various postings in Gloucester, England, UK, over the past weeks.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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