FNOL Claims Handler

MPJ Recruitment Ltd; Ringway; On-site; GBP 26,000 - 28,000; Full time

Job summary

A recruitment agency in the UK is looking for a FNOL Claims Handler to join their Motor Division. The role focuses on delivering exceptional customer service, managing motor claims, and ensuring client satisfaction. Successful candidates will have at least 12 months of FNOL claims experience and excellent communication skills. The position offers a salary range of £26,000-£28,000 and opportunities for professional development, along with benefits like 33 days holiday and a pension scheme.

Benefits

33 days holiday

Fully paid training

Excellent progression opportunities

Salary reviews

Company pension scheme

Company social events

Qualifications

• Must have motor claims experience and a commitment to service excellence.
• Ability to manage claims proactively and adhere to service levels.
• Demonstrate integrity and professionalism in customer interactions.

Responsibilities

• Deliver high-quality technical service and customer support.
• Engage positively with team members and share knowledge.
• Ensure efficient and effective communication with all parties.

Skills

Knowledge of motor related claims and principles

Excellent communication skills

IT competency

Personal and professional integrity

Ability to work under pressure

12 months FNOL Claims experience

Job description

FNOL Claims Handler

Monday-Friday 8:30am-5:00pm

Manchester (office based)

Salary £26,000-£28,000 DOE

Do you have motor claims experience? Would you like to join a growing business with excellent progression opportunities?

We are looking to recruit a FNOL Claims Handler within our Motor Division. The role involves providing first class customer service to our customers, clients, and colleagues, ensuring that all claims are pro‑actively managed to conclusion; ensuring client specific service level criteria is met.

You will also act as a point of contact for client / customer queries and own issues through to their satisfactory conclusion. To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of the business.

Key Skills

• Excellent degree of knowledge of motor related claims and principles
• Excellent communication skills, both oral and written
• Good degree of IT competency and literacy
• Demonstrate personal and professional integrity and lead by example
• Ability to work and contribute positively as part of a team and in isolation
• Ability to work accurately under pressure, adhering to deadlines and service standards
• Minimum 12 months FNOL Claims experience

Responsibilities

• To demonstrate a high level of technical quality and service delivery
• To provide exceptional customer service at all times
• To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
• To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed
• To work closely with the other team members and Managers to ensure service is delivered to the highest possible standard
• To be accountable for the satisfactory resolution of any issues

Benefits

• 33 days holiday
• Fully paid training
• Excellent progression opportunities
• Salary reviews
• Company pension scheme
• Company social events

Interested to know more?

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