Senior Claims Handler - Professional Lines

IQUW Property Insurance; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance firm in Greater London seeks a Senior Claims Handler to manage claims in the Professional Lines Division, ensuring high service standards and compliance. The ideal candidate will have relevant experience in the Lloyd's and London Market, alongside negotiation and customer service skills. Responsibilities include managing complex claims, negotiating settlements, and collaborating with underwriters. This role offers a competitive salary and comprehensive benefits, including professional development support.

Benefits

Competitive Benchmarked Salary

Generous Holiday Allowance

Discretionary Bonus Scheme

Employee Assistance Programme

Annual Holiday Buy

Salary Sacrifice Benefits

Annual Benefits Reviews

Professional Development Support

Qualifications

• Relevant experience in commercial/specialty insurance within the Lloyd's and/or London Market.
• Awareness of regulatory requirements around claims management in the London insurance/reinsurance market.
• Deep knowledge of the UK and US legal systems, with experience in US and Australian claims handling preferred.

Responsibilities

• Adjust, assess, and manage assigned claims within a defined authority.
• Ensure claims are handled proactively as per guidelines.
• Define file strategies and negotiate settlements.

Skills

Managing lawyers and loss adjusters

Claims file management

Customer service excellence

Negotiation skills

Building client relationships

Job description

Overview

About Us

IQUW is a speciality (re)insurer at Lloyd's (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast.

Our group thrives on four core values: Empowerment, Collaboration, Drive, and Inclusivity. We're all about encouraging initiative and valuing each member's contributions, fostering teamwork for innovative solutions, staying motivated to achieve our goals, and ensuring everyone feels respected and valued. Together, we create a supportive and dynamic environment where everyone can flourish.

The Role

IQUW's Professional Lines Division underwrites directors' and officers' liability insurance for public companies and various coverages for private and public financial institutions, including professional indemnity, D&O, and crime. These are classes of business which IQUW seeks to lead policies at primary and low excess attachments. The Senior Claims Handler will be responsible for the day-to-day management of the claims assigned, both on a lead and follow basis. The Senior Claims Handler will also be expected to provide some claims support to the Specialty Division, which includes Cyber, Crisis Management, Political Risk, Political Violence, Terrorism and War. IQUW expects the candidate to provide a high standard of service within a designated authority and in accordance with internal guidelines, market practices and relevant legal requirements.

The ideal candidate will already have deep demonstrable experience and technical competence within the Lloyd's and/or London Market, handling direct or reinsurance claims. Such experience should include claims-file management skills together with excellent working knowledge of market systems and processes. IQUW's Claims Team further emphasises outstanding levels of customer service, both to internal and external stakeholders.

Key Responsibilities

• Adjust, assess and manage assigned claims within a defined authority, including the identifying and triaging of claims' potential severity. Ensure coverage is accurately reviewed and that reserving is correctly set and maintained throughout a claim's life cycle.
• Ensure that claims are always handled proactively, with an organised approach to diary management, in accordance with IQUW's Claims Management Guidelines, Lloyd's standards and all regulatory and statutory requirements.
• Define file strategies and negotiate settlements in accordance with policy terms and conditions.
• Manage large and/or complex claims with attention to escalating correctly and referring appropriately where support or guidance is needed or required.
• Report on large losses expediently, both internally and to defined external stakeholders, including auditors and reinsurers.
• Support and collaborate closely with Professional Lines Underwriters, including attendance at regular team meetings, provision of claims-related information, support with policy wordings and endorsements, and attendance at pre-inception/renewal/claims review meetings, as required.
• Provide assistance to and collaborate with pricing and reserving actuaries, management information team, outwards reinsurance team, finance, and other internal stakeholders;
• Travel domestically or internationally, as required;
• Assist with reviews of vendor panels, claims audits and service-provider audits, and legal and/or claims studies.
• Support the Head of Claims by contributing to the claims strategies and the underpinning of infrastructure to meet the needs of IQUW, in line with growth plans.
• Engage in mentoring and coaching of more junior team members, including referral support.
• Work effectively with peers in shared functions within IQUW to provide seamless delivery of the company's objectives.

Essential Qualifications, Skills and Experience

• Relevant experience in commercial / specialty insurance within the Lloyd's and/or London Market.
• Experience with or understanding of reinsurance.
• Extensive track record of managing lawyers, loss adjusters and other significant third-party service providers in relevant markets.
• Knowledge of key processes within the Lloyd's Market, including the applicable Lloyd's Lead Claims Arrangements and how it might affect IQUW's position and role on a given insurance policy.

• Experience in large loss management.

• Awareness of regulatory requirements around claims management in the London insurance/reinsurance market, including delegated authorities.

• Deep knowledge of the UK and US legal systems, with experience in US and Australian claims handling preferred.
• Experience in market meetings with insurers/reinsurers and service providers, and confidence in client and broker engagement.
• Exhibit an established peer network with brokers, other insurers and service providers. Ability to develop and maintain relationships internally and externally.

Benefits

• Competitive Benchmarked Salary:Ensuring fair compensation aligned with industry standards.
• Generous Holiday Allowance:25 days of holiday each year.
• Discretionary Bonus Scheme:Rewarding exceptional performance.
• Employee Assistance Programme:Providing support for personal and professional challenges.
• Annual Holiday Buy:Option to purchase up to 3 additional days of holiday.
• Salary Sacrifice Benefits:Tax-efficient ways to access additional benefits.
• Annual Benefits Reviews:Regular evaluations to ensure the best offerings.
• Professional Development:Support for your Professional Qualifications, we're committed to your professional growth and will support you every step of the way.

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