Claims Handler

Veezu; Metropolitan Borough of Solihull; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing mobility service provider in the UK is seeking a Claims Handler to manage all interactions regarding claims with drivers and passengers. This role requires you to ensure efficient claims processing while maintaining legal compliance and delivering high-quality customer service. The ideal candidate will have experience in insurance and motor claims, exceptional attention to detail, and excellent communication skills. This position is based in Solihull and offers an opportunity to contribute to operational excellence.

Qualifications

• Experience in handling motor claims and knowledge of industry regulation.
• Strong organizational skills and attention to detail required.
• Must possess excellent verbal and written communication abilities.

Responsibilities

• Oversee claims interactions with partners, passengers, and solicitors.
• Manage relationships with external customers and departments.
• Ensure claims efficiency while adhering to legal requirements.

Skills

Experience within the insurance industry and motor claims

Exceptional attention to detail

Excellent communication skills

Ability to manage conflicting deadlines

Ability to work under pressure

Job description

Your role at Veezu:

The Claims Handler will oversee all aspects of Veezu Assist’s interactions with driver partners, passengers, and solicitors regarding claims handling and accidents. This includes managing key relationships, ensuring efficient claims processing from FNOL to completion, and maintaining compliance with legal and company regulations.

This role will play a critical part in maintaining strong partnerships, streamlining claims resolution, and optimizing debt recovery for outstanding or complex cases. By ensuring accuracy, efficiency, and high-quality customer service, this position supports both operational excellence and customer satisfaction.

Who are Veezu?

Veezu is the UK's fastest growing taxi and private hire technology platform operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more!

What you’ll do:

• Manage all aspects of Veezu Assist’s liaison with driver partners, passengers and solicitors in relation to claims handling and accidents.
• Manage key relationships, including those with external customers and business partners as well as the various internal departments with which you will work closely.
• Debt recovery for complex claims or old claims over 60 days due as well as own claims.
• Liaison with all parties involved including client driver partner, TP driver, relevant insurance companies, witnesses and any others.
• Provide high quality customer service, with an awareness and understanding of customer requirements.
• Manage each individual claim through FNOL to completion and payment ensuring speed and efficiency of information, compliant with FCA, DPA, ABI, MIB as is required by law where applicable and company procedures.
• Ensure all claims are handled efficiently from our claims handling system Proclaim.
• Recommend solicitors to driver partners as appropriate.
• Dealing with on- and off-hires where necessary and checking vehicles.
• Assist with location fleet issues.
• Accurately input data on relevant computer database i.e. Proclaim, spreadsheets.
• Be committed to maintaining our ISO27001 certification and set high standards for Information Security compliance

What you’ll need:

• Experience gained within the insurance industry and motor claims.
• Honesty and a knowledge of industry regulation and legislation.
• Knowledge of complaints and recommendation procedure.
• Exceptional attention to detail and organisation skills.
• Ability to effectively manage conflicting deadlines.
• Excellent communication skills both written and verbally.
• Full UK driving license.
• Ability to work under pressure in a fast-paced environment.

Where you’ll be:

• This role will be based out of our Solihull office.

Veezu is committed to fair and inclusive recruitment, welcoming applications from all backgrounds, experiences, and communities.