Commercial Property Claims Handler

Direct Line Group Careers; Glasgow; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance provider in Glasgow is seeking a Commercial Property Claims Handler to manage new commercial claims and ensure excellent customer experience while controlling costs. The role involves investigating claims, managing litigated cases, and working within regulatory frames. Applicants should have solid claims handling experience and an understanding of indemnity and liability principles. The position offers a hybrid work model and excellent benefits including generous holidays and a pension scheme.

Benefits

9% employer contributed pension

50% off home, motor and pet insurance

Free Green Flag breakdown cover

Optional Health and Dental insurance

EV car scheme

Generous holidays

Buy as you earn share scheme

Employee discounts and cashback

Qualifications

• Solid experience handling insurance claims.
• Good understanding of indemnity, liability and recovery principles.
• Awareness of risk and ability to follow processes and guidelines.

Responsibilities

• Triage new technical and/or large claims.
• Handle retained technical claims end-to-end.
• Investigate and manage potential fraudulent claims.
• Negotiate indemnity and liability, identifying recovery opportunities.
• Manage litigated cases, working with lawyers.
• Own and manage risks in line with the risk framework.
• Work within regulatory timescales.
• Ensure customer experience is prioritized.

Skills

Insurance claims handling

Indemnity principles

Liability understanding

Job description

Commercial Property Claims Handler

Glasgow - Hybrid (2 days a week in the office)

Full Time, Permanent Position

Direct Line is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you’re already part of Direct Line or thinking about joining us, you’ll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best.

What you’ll be doing

As a Commercial Property Claims Handler, you’ll be the first point of contact for new commercial claims – capturing key information, validating the claim and setting it up for the right next steps. You’ll make confident decisions early on, helping move claims in the right direction while balancing a great customer experience with smart cost control and revenue opportunities.

Reporting directly to the Commercial Claims Team Leader, you’ll:

• Triage new technical and/or large claims – including Property, Subsidence, Environmental, Liability, Injury and Motor.
• Handle retained technical claims end‑to‑end.
• Spot, investigate and manage potential fraudulent claims.
• Investigate and negotiate indemnity and liability, identifying opportunities for recovery.
• Manage litigated cases, working closely with in‑house and panel lawyers.
• Own and manage risks in line with the Direct Line risk framework.
• Work within regulatory timescales and guidelines.
• Keep customer experience at the heart of every decision, following Treating Customers Fairly principles.
• Contribute to meeting all departmental targets and measures.

What you’ll need

• Solid experience handling insurance claims.
• Good understanding of indemnity, liability and recovery principles.
• Good awareness of risk and the ability to follow our processes and guidelines.

Benefits

We recognise we wouldn’t be where we are today without our colleagues, that’s why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension
• 50% off home, motor and pet insurance, plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug‑in hybrid car in a tax efficient way
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work‑life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Hours: 37.5 hours