Senior Commercial Property Claims Handler

Direct Line Group Careers; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance provider in Manchester is looking for a Senior Commercial Property Claims Handler. This role involves managing complex property claims and supporting team development. Candidates should have a robust insurance background and strong stakeholder management skills. The position offers a hybrid work model, competitive benefits including a generous pension contribution, and a commitment to diversity and inclusion in the workplace. A chance to excel in a dynamic environment awaits!

Benefits

9% employer contributed pension

Annual company bonus up to 10%

50% off home, motor, and pet insurance

EV car leasing scheme

Generous holidays

Employee discounts and cashback

Qualifications

• Ability to investigate and negotiate indemnity and liability.
• Strong understanding of core insurance principles and industry practices.
• Experience coaching and mentoring colleagues.

Responsibilities

• Handle complex property claims up to £100,000.
• Manage end-to-end handling of retained claims.
• Investigate claims and spot potential fraud.
• Help shape claims handling strategies.

Skills

Strong commercial insurance background

Confident in recognising fraud indicators

Excellent stakeholder management

Experience in coaching

Job description

Senior Commercial Property Claims Handler

Manchester - Hybrid (2 days a week in the office)

Full Time, Permanent Position

Direct Line is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you're already part of Direct Line or thinking about joining us, you'll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best.

What you'll be doing

As a Senior Commercial Property Claims Handler, you'll be responsible for handling the larger and more complex Direct Line for Business and Churchill for Business property claims up to a value of £100,000. The duties also include supporting the Team Leader in managing the team and developing technical capability.

Reporting directly to the Commercial Claims Team Leader, you'll:

• Triage new large and technical property claims.
• Manage end-to-end handling of retained technical claims.
• Spot and escape potential fraudulent activity.
• Investigate claims, negotiate indemnity and liability, and identify recovery opportunities.
• Help shape and improve our overall claims handling strategy.
• Support technical development through case clinics, audits, and sharing legal/technical updates.
• Maintain strong control of indemnity spend and accurate reserving.
• Manage customer and third‑party expectations throughout the claim lifecycle.
• Meet all regulatory timescales and compliance requirements.
• Act as a technical mentor and referral point for colleagues.
• Focus on your own development to support our centre‑of‑excellence standards.
• Keep customer experience and Consumer Duty principles at the core of your work.
• Achieve departmental targets and contribute to team performance.

Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office.

What you’ll need

• Strong commercial insurance background.
• Confident in recognising and investigating potential fraud indicators.
• Solid understanding of core insurance principles, policy coverage and industry practices.
• Excellent stakeholder management skills, with the ability to build effective relationships.
• Experience coaching, supporting or mentoring colleagues to develop their capability.

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension
• Annual company bonus of up to 10%
• 50% off home, motor and pet insurance, plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug‑in hybrid car in a tax efficient way
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work‑life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Hours: 35 hours