Casualty Claims Handler

Chubb; Glasgow; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global insurance company in Glasgow is seeking a Claims Handler with experience in handling Casualty Claims. This role involves managing a portfolio of claims and engaging with various stakeholders. The ideal candidate will have strong customer service skills and claims handling experience. The company offers a competitive salary, hybrid working options, and excellent benefits including medical cover and a bonus scheme.

Benefits

Competitive salary

Pension scheme

Discretionary bonus scheme

25 days of annual leave plus 5 additional days

Private Medical cover

Employee Share Purchase Plan

Life Assurance

Subsidised gym membership

Qualifications

• Previous experience in handling claims is essential.
• Strong customer service skills with excellent communication abilities.
• Experience in a Commercial Insurance claims environment is a plus.

Responsibilities

• Assess a range of simple and complex claims accurately.
• Handle customer complaints effectively or escalate to management.
• Negotiate settlements to achieve successful conclusions.

Skills

Claims handling experience

Customer Service skills

Communication skills

Proficiency in Microsoft Office

Job description

Are you a Claims Handler with knowledge or experience in handling Casualty Claims and passionate about working for the largest property and casualty Insurer in the world with office in 54 countries and an excellent employee benefits package?

If you can make a difference to customers in a global and creative organisation then we would love to hear from you!

We have an existing opportunity for a Claims Handler, preferably with Casualty experience, to help grow and develop within our Claims department in Glasgow. We offer excellent training which allows you to successfully handle a portfolio of up to 300 casualty claims consisting of Employer’s Liability, Product Liability products and a small amount of motor claims. The role includes dealing with various stakeholders including policyholders, brokers, Loss Adjusters and Panel solicitors. You will also, on occasion, attend review meetings.

Key Responsibilities

• Accurately assess a range of simple and complex claims and evaluate liability and quantum, considering all relevant factors including elements such as special investigation and recovery.
• Identify complaints and recognise customer expressions of dissatisfaction and ensure that you handle customer issues effectively, or raise to appropriate level of management.
• Negotiate settlement of claims to bring them to a successful conclusion through high levels of customer care and you will ensure a professional claims service is provided at all times.
• We encourage you to engage with key stakeholders and clients to ensure a fair and robust investigation of claim cases and follow specific account requirements and participate in audits when required

Qualifications

• Previous Claim handling experience.
• Financial Services or Insurance sector experience is a preference but not essential.
• Experience dealing with Casualty Claims - advantageous.
• Excellent Customer Service skills with strong written and verbal communication skills.
• Experience of working in a Commercial Insurance claims environment is advantageous and proven work experience in a customer facing environment.
• Proficiency in Microsoft Office applications and have the ability to acquire new IT skills.

We offer in return!

Competitive salary & pension scheme, discretionary bonus scheme, 25 days annual leave plus ability to purchase 5 additional days, hybrid working options, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings, Employee Assistance program.

Integrity. client focus. respect. excellence. teamwork

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion. At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know.