Senior Technical Claims Handler

MPJ Recruitment Ltd; Northampton; Hybrid; GBP 37,000 - 50,000; Full time

Job summary

A leading recruitment agency in the United Kingdom is seeking a Senior Technical Claims Handler to manage complex personal injury claims and provide technical guidance in a hybrid working environment. The successful candidate will benefit from competitive salary, extensive holiday, and a range of perks including health insurance and employee stock purchase plans. This is an excellent opportunity for an experienced claims professional to take ownership of high-value caseloads and contribute to operational improvements.

Benefits

25 days' holiday plus bank holidays

Funded qualifications

Defined contribution pension scheme

Life insurance

Health cash plan or private medical insurance

Employee stock purchase plan

Discounted gym membership

Qualifications

• Experience managing complex and high-value claims, particularly in personal injury.
• Strong negotiation skills with a focus on liability and quantum arguments.
• Ability to maintain accurate reserves and management information.

Responsibilities

• Manage a diverse portfolio of complex personal injury claims.
• Handle third-party losses across various areas including credit hire and property.
• Build and maintain strong relationships with clients and insurers.

Skills

Claims management

Negotiation

Technical expertise

Relationship building

Job description

Senior Technical Claims Handler

Location: Northamptonshire (Hybrid Working)
Salary: 37,500 - 50,000 DOE
Hours: Monday-Friday
Company: MPJ Recruitment (on behalf of a leading and growing organisation)

Overview

MPJ Recruitment is delighted to be partnering with a leading and rapidly growing business to recruit an experienced Senior Technical Claims Handler. This is an excellent opportunity for a skilled claims professional to take ownership of a varied caseload of complex and high-value pre‑litigated claims.

In this role, you will manage large loss personal injury files and other associated third‑party claims, including credit hire, property damage, Employers' Liability (EL), Public Liability (PL), and additional complex loss types. As a senior member of the team, you will act as a key technical expert, offering guidance on claims strategy, tactics, and best practices to ensure exceptional outcomes for clients.

Key Responsibilities

• Manage a diverse portfolio of complex and large loss personal injury claims, including cases exceeding 100k.
• Handle third‑party losses across PI, credit hire, property, EL, PL, and related areas.
• Drive efficient claims settlements through strong liability and quantum arguments paired with effective negotiation.
• Serve as a central technical referral point, offering insight and support to colleagues on complex matters.
• Maintain accurate reserves, management information (MI), and undertake timely case reviews in line with SLAs.
• Build and maintain strong working relationships with clients, insurers, and panel solicitors.
• Attend review meetings and actively contribute to continuous improvement and team development.
• Support the Defence Operations Manager and Claims Managers in delivering exceptional service standards and driving operational improvements.

Benefits

• 25 days' holiday plus bank holidays, with the option to buy an additional 5 days
• Funded qualifications upon successful completion of probation
• Hybrid working arrangement
• Defined contribution pension scheme with employer contributions
• Life insurance (4x salary, with option to increase to 10x)
• Income protection (up to 50% of annual income, with top‑up options)
• Health cash plan or private medical insurance
• Fully paid volunteering days each year
• Employee stock purchase plan (discounted shares)
• HMRC‑approved share incentive plan
• Critical illness cover
• Discounted gym membership
• Season ticket loan
• Discounted vouchers for shopping and major purchases
• Emergency back‑up family care

Interested?

If you'd like to find out more or think this role could be the next step in your career - CLICK APPLY.