Motor Claims Handler

Trades Workforce Solutions; Flamstead; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading claims agency in the United Kingdom is seeking a Motor Claims Handler to provide first-line support for motor claims and manage the claims process for vehicle accidents. Responsibilities include preparing claim forms, investigating circumstances, and liaising with insurers and drivers. Ideal candidates will have strong organisational skills, attention to detail, and preferably a Cert CII qualification. The position offers a competitive PAYE salary, holiday days, a pension scheme, and opportunities for career progression.

Benefits

Competitive PAYE salary

20 days’ holiday plus statutory bank holidays

Pension scheme

Cycle to work scheme

Opportunities for career progression

Qualifications

• Previous experience in motor claims handling is desirable.
• Strong organisational, time-management abilities, and high attention to detail.
• Ability to multitask and manage a heavy workload.

Responsibilities

• Prepare, review and process accident claim forms and documentation.
• Investigate accident circumstances and determine liability.
• Manage first notification of loss and oversee claims through to completion.

Skills

Organisational and time-management abilities

Attention to detail

Interpersonal and communication skills

Ability to multitask

Calm under pressure

Education

Cert CII qualification

Job description

Job Title: Motor Claims Handler – Job Description

Location: Dunstable, Bedfordshire

Hours: 9am – 5pm

Overview

This role involves providing first-line support for motor claims, managing the full claims process for vehicle accidents, and acting as a key communication point between insurers, third parties and drivers.

Key Responsibilities

• Prepare, review and process accident claim forms and supporting documentation.
• Investigate accident circumstances to determine liability.
• Manage first notification of loss (FNOL) and oversee both fault and non-fault claims through to completion.
• Raise invoices for non-fault claims and process payments for accepted liability on fault claims.
• Maintain daily communication with insurers, solicitors and internal teams regarding ongoing cases.
• Oversee claims involving intervention services and liaise with relevant suppliers.
• Arrange independent damage assessments for insurance purposes.
• Input and maintain accurate claims information on internal systems.
• Liaise with multiple sites to obtain outstanding accident forms, photographs and any required documents.
• Negotiate claim settlement figures to achieve the best possible outcome.
• Compile and present regular claims reports for management review (e.g., weekly accident summaries).
• Respond to calls from drivers regarding accidents, claims progress and potential excess charges.
• Operate the 24-hour accident line during office hours.
• Manage and respond to written correspondence relating to road traffic accident claims.

What We’re Looking For

• Cert CII qualification (or working towards it) preferred.
• Previous experience in motor claims handling is desirable.
• Strong organisational and time-management abilities.
• High attention to detail.
• Ability to multitask and manage a heavy workload.
• Commitment to delivering high-quality work.
• Flexible and adaptable approach.
• Strong interpersonal and communication skills.
• Ability to work independently and remain motivated.
• Capable of working to tight deadlines and remaining calm under pressure.

What’s on Offer

• Competitive PAYE salary
• 20 days’ holiday plus statutory bank holidays
• Pension scheme
• Cycle to work scheme
• Opportunities for career progression