Professional Indemnity Claims Handler

AmTrust International; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global insurance firm is seeking a Claims Handler for their Professional Indemnity Team in London. This role involves investigating and assessing claims while collaborating with clients and insurers. Ideal candidates will have solid claims experience and excellent communication skills. The firm offers opportunities for professional growth and cross-functional collaboration, making it an excellent place for both seasoned professionals and those building expertise in claims handling.

Benefits

Opportunity for professional growth

Cross-functional exposure

Impact on outcomes

Qualifications

• Solid claims experience, ideally with exposure to professional indemnity claims.
• Excellent written and verbal communication skills.
• Good attention to detail and strong problem-solving skills.

Responsibilities

• Investigate and assess claims, ensuring fair and timely resolution.
• Liaise with other insurers and conduct investigations into claims.
• Gather evidence, review policy terms, and set strategy for resolution.

Skills

Claims experience

Excellent communication skills

Attention to detail

Problem-solving skills

Cross-functional collaboration

Job description

About AmTrust International

We’re AmTrust International, an insurance business headquartered in London, employing more than 1900 people in 13 countries. As part of a global group, we work creatively to develop bespoke insurance solutions for leading financial institutions, retailers and manufacturers both internationally and globally.

Position: Claims Handler – Professional Indemnity Team

We are currently looking for a Claims Handler to join our professional indemnity team based out of our London office.

Key Responsibilities

• Investigate and assess claims, working closely with policy holders, clients, brokers, legal professionals, third party administrators ("TPA’s") and other stakeholders to ensure fair and timely resolution.
• Liaise closely with other insurers where Amtrust are either a follow line or lead insurer in a follow market and conduct thorough investigations into professional indemnity claims.
• Gather relevant evidence, review policy terms and conditions and set strategy for resolution and reserves.

Qualifications

• Solid claims experience, ideally with exposure to professional indemnity claims.
• Excellent communication skills – both written and verbal.
• Good attention to detail and strong problem‑solving skills.
• Ability to thrive in a role that offers both collaborative and independent working.
• Cross‑functional collaboration and client engagement capabilities.

What We Offer

• Work cross‑functionally, partnering with different departments and lines of business, gaining exposure to all levels of the organization.
• Opportunity to engage directly with clients and make a real impact on outcomes.
• We support growth from a variety of claims backgrounds, whether you're qualified or still building expertise.

How to Apply

We’re open to candidates from a variety of claims backgrounds. If you’re curious, proactive, and ready to grow, we’d love to hear from you.