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Onsite IT Support Engineer: Windows 11 & Microsoft 365
Descripción de la vacante
A leading cloud solutions provider in Milton Keynes is seeking an Onsite IT Support Engineer. This role focuses on providing first and second line support for Windows 11 and Microsoft 365 applications. The ideal candidate will have strong technical knowledge, experience with Active Directory and SCCM, and excellent communication skills. Responsibilities include user account administration, device management, and customer support. Offering a proactive approach to enhance user experience is essential.
Formación
- Strong technical knowledge of Windows 11 and Microsoft 365 applications.
- Experience with Active Directory, SCCM, and basic networking.
- Confident supporting users in person and remotely.
- Excellent communication and problem-solving skills.
- Customer-oriented mindset with the ability to stay calm under pressure.
- Proactive attitude, looking to enhance processes.
Responsabilidades
- Provide end-user support for Windows 11 devices.
- Support and troubleshoot Microsoft 365 applications.
- Administer user accounts in Active Directory.
- Perform laptop builds and deployments via SCCM.
- Handle network port patching and testing.
- Deliver face-to-face and remote support to users.
Conocimientos
Herramientas
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.