Onsite IT Support Engineer - First-Line Tech

Numata; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT support firm is seeking a Level One Engineer to provide first-level technical support. This entry-level role involves resolving basic technical issues, managing user accounts, and utilizing ticketing systems. Candidates should have a foundational understanding of IT, with certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Fundamentals. Strong communication and problem-solving skills are crucial for interacting with end-users effectively. This position offers a great entry point into a career in IT.

Qualifications

• Entry-level position in IT support with 1-2 years of related experience.
• Familiarity with troubleshooting common issues like password resets and connectivity problems.
• Ability to communicate effectively with end-users.

Responsibilities

• Providing first-level support to users via phone, email, or chat.
• Logging and categorizing support requests in a ticketing system.
• Documenting solutions and maintaining knowledge bases.

Skills

Basic understanding of computer hardware

Familiarity with operating systems (Windows, macOS, Linux)

Basic troubleshooting skills

Strong communication skills

Problem-solving abilities

Education

CompTIA A+

ITIL Foundation

Microsoft Certified: Fundamentals

Job description

A leading IT support firm is seeking a Level One Engineer to provide first-level technical support. This entry-level role involves resolving basic technical issues, managing user accounts, and utilizing ticketing systems. Candidates should have a foundational understanding of IT, with certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Fundamentals. Strong communication and problem-solving skills are crucial for interacting with end-users effectively. This position offers a great entry point into a career in IT.