Business jobs in United States

About the Role:

As a Sales Business Retention Lead, you will be regarded as a top expert in managing sophisticated customer relationships and retention strategies. Your role will serve as a key resource in resolving the most challenging customer issues and guiding other team members, ensuring the highest level of customer satisfaction.

Responsibilities:

• Address the most complex customer retention challenges.

• Oversee and manage strategic customer records.

• Develop and execute cutting-edge customer retention strategies.

• Perform in-depth follow-ups to guarantee customer satisfaction.

• Provide authoritative product and service information.

• Mentor and guide junior associates in addressing escalated issues.

• Spearhead advanced retention-focused sales initiatives.

• Collaborate with senior management for high-impact problem resolution.

• Conduct in-depth analysis and strategic reporting on customer feedback.

Skills:

• Customer Relationship Management: Top-tier expertise in customer relationship techniques.

• Communication: Exemplary verbal and written communication abilities.

• Language: Arabic - Must be fluent in Arabic Language.

• CRM Software: Strong proficiency in CRM tools.

• Problem Solving: Resolve the most challenging client issues with ease.

• Time Management: Expert ability to juggle numerous complex tasks.

• Active Listening: Superior understanding of client needs and swift responsiveness.

• Team Collaboration: Lead and guide cross-functional team efforts.

• Data Analysis: Highly proficient in detailed analysis and strategic application of customer feedback.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.