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Bar Manager à Grande-Bretagne

Customer Assistant - Cafe - Gateshead Team Valley Simply Food

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Il y a 16 jours
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Customer Assistant - Cafe - Gateshead Team Valley Simply Food
Marks and Spencer
Gateshead
Sur place
GBP 40 000 - 60 000
Temps partiel
Il y a 16 jours

Résumé du poste

A leading retail company in Gateshead is seeking a Customer Assistant for their café. The role involves providing high levels of customer service, serving food and drinks, and maintaining cleanliness. Candidates should be adaptable and capable of using digital tools to enhance the shopping experience. This position is part-time with flexible hours, particularly during busy periods in December.

Prestations

Inclusive work environment
Flexible working options

Qualifications

  • Ability to serve customers efficiently both on the shop floor and at service points.
  • Comfortable using digital tools to enhance customer experience.
  • Willingness to work in various areas of the store.

Responsabilités

  • Serve our customers efficiently.
  • Keep the store clean and tidy.
  • Engage proactively with customers.
  • Monitor and deliver on sales targets.
  • Build expert product knowledge.

Connaissances

High levels of customer service
Strong communication skills
Good level of digital capability
Attention to detail
Adaptability
Description du poste
All the details
Working Pattern
  • Sunday 1100-1500
  • Tuesday, 1100-1500
  • Thursday, 1100-1500
  • Friday1100-1500

Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.

Under 18 disclaimer

We can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in our café, where you'll become a champion of our delightful food and drink offerings, offers, and services. We're seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.

You'll be a brand ambassador who's ready to recommend and promote our delicious café menu. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

Being digitally confident is essential. You'll utilise our digital tools such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them.

Efficiency and effectiveness are key aspects of your role ensuring that our customers don't wait while maintaining high standards in food safety and hygiene consistently. You'll be ready to roll your sleeves up, work hard and go above and beyond every day.

Being a team player is crucial. You'll take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day.

Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Are you ready for it? Take your marks and get ready to apply.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

Serve our customers efficiently, both on the shop floor and at service points

Keep the store clean and tidy, ensuring that our shelves are always stocked with product

Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities

Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

Build expert product knowledge to sell and recommend our products and services

We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

High levels of customer service

Committed to delivering excellent work with great attention to detail

Open to and acts upon feedback, asking for this regularly

Takes accountability for planning and managing own workload efficiently

Strong communication skills

Adaptable to changing situations

Builds positive relationships by being a good listener

Good level of digital capability

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of the recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.

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