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Customer Care Coordinator - Housing
Job summary
A leading housing developer in Tyseley seeks a Customer Care Co-ordinator to handle communications and resolve complaints. You'll be managing all customer care administration, coordinating schedules for technicians, and maintaining accurate records. The ideal candidate has customer service experience, particularly in new build housing, excellent communication skills, and good knowledge of Microsoft Office tools. This role offers competitive salary and potential for career growth.
Benefits
Qualifications
- Experience in customer services, especially in the new build housing sector.
- Ability to provide accurate reports.
- Strong verbal and written communication skills.
Responsibilities
- Manage all customer care communications and administration.
- Efficiently resolve complaints and coordinate appointments.
- Maintain accurate defect records.
Skills
Tools
Are you an experienced customer service professional with a background in New Build Housing?
Approach Personnel are proud to be partnered with an industry leading, award winning new build housing developer, who are currently on the look out for a Customer Care Co‑ordinator to join them on a permanent basis out of their Birmingham office. As a Customer Care Co‑ordinator, you will be responsible for liasing between customers, site teams & maintenance operatives, organising repairs & dealing with complaints.
- Competitive basic salary (D.O.E)
- Generous annual leave entitlement + bank holidays
- Bonus potential
- Potential future career growth
- Experience working in a customer services role, ideally within the new build housing or property sectors.
- Ability to provide concise and accurate written or numerical reports when required.
- Confident communicator both verbally and written.
- Good computer skills (especially Word and Excel).
- Manage all communication and administration related to Customer Care.
- Resolve validated complaints efficiently, seeking direction when necessary.
- Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.
- Update and maintain defect records accurately.
- Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams.
- Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.