Customer Care Coordinator - Housing

Approach Personnel Ltd; Tyseley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading housing developer in Tyseley seeks a Customer Care Co-ordinator to handle communications and resolve complaints. You'll be managing all customer care administration, coordinating schedules for technicians, and maintaining accurate records. The ideal candidate has customer service experience, particularly in new build housing, excellent communication skills, and good knowledge of Microsoft Office tools. This role offers competitive salary and potential for career growth.

Benefits

Competitive salary

Generous annual leave

Bonus potential

Career growth opportunities

Qualifications

• Experience in customer services, especially in the new build housing sector.
• Ability to provide accurate reports.
• Strong verbal and written communication skills.

Responsibilities

• Manage all customer care communications and administration.
• Efficiently resolve complaints and coordinate appointments.
• Maintain accurate defect records.

Skills

Experience in customer services

Concise reporting

Confident communication

Good computer skills

Tools

Microsoft Word

Microsoft Excel

Job description

Are you an experienced customer service professional with a background in New Build Housing?

Approach Personnel are proud to be partnered with an industry leading, award winning new build housing developer, who are currently on the look out for a Customer Care Co‑ordinator to join them on a permanent basis out of their Birmingham office. As a Customer Care Co‑ordinator, you will be responsible for liasing between customers, site teams & maintenance operatives, organising repairs & dealing with complaints.

What's in it for you?

• Competitive basic salary (D.O.E)
• Generous annual leave entitlement + bank holidays
• Bonus potential
• Potential future career growth

What are we looking for?

• Experience working in a customer services role, ideally within the new build housing or property sectors.
• Ability to provide concise and accurate written or numerical reports when required.
• Confident communicator both verbally and written.
• Good computer skills (especially Word and Excel).

Key Responsibilities

• Manage all communication and administration related to Customer Care.
• Resolve validated complaints efficiently, seeking direction when necessary.
• Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.
• Update and maintain defect records accurately.
• Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams.
• Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements.

IF THIS IS YOU, WHY NOT APPLY NOW