Domiciliary Care Coordinator

Papa Home Care Ltd; Chelmsford; On-site; GBP 35,000 - 37,000; Full time

Job summary

A home care service provider in Chelmsford is seeking a Care Coordinator to support their management team and ensure effective service delivery. The role involves coordinating care, maintaining digital records, and providing excellent customer service. Suitable candidates will have strong communication and organizational skills, as well as professional experience in care. This position offers flexible hours, training opportunities, and a competitive salary of £35,000 – £37,000 per annum.

Benefits

Earn between £35,000 – £37,000 per annum + extra on bank holidays

Flexible & guaranteed work

Exclusive paid training

36 – 48 hours expected per week

Qualifications

• Professional experience in providing care and support, ideally in a Home Care setting.
• Driving license and access to a vehicle with business insurance.

Responsibilities

• Support the Home Care Manager in running the service.
• Update and maintain digital records.
• Discuss purchasing fees with local authorities and clients.
• Investigate complaints and take remedial action.
• Provide great customer service.
• Accept new care packages from different referral routes.
• Provide care and be available for out-of-hours on-call services.
• Prepare staff rotas and reorganize when necessary.
• Carry out supervisions and assessments.

Skills

Excellent communication skills

Organizational abilities

Reliability

Ability to build trusting relationships

Job description

Overview

A Care Coordinator supports the management team to ensure the effective and successful running of the service. Working directly with the people receiving care and support and their families. They’ll liaise with other healthcare professionals, such as local authorities and the Care Quality Commission.

You primary job is to support the Home Care Manager in running the service to ensure success.

Responsibilities

A Care Coordinator job with Papa Home Care comes with a range of responsibilities. Some of the general responsibilities and duties of a Care Coordinator include the following:

• Administration – updating & maintaining digital records
• Communicating – discussing purchasing fees with local authorities & with privately funded clients
• Compliance – investigating complaints & taking the appropriate remedial action
• Coordinating – changes to visiting times & assessing the needs of people looking for care & support
• Customer Service – providing great customer service at all times
• Developing Business – accepting new packages of care from a variety of different referral routes
• Delivering Care & Support – providing care & being available for out of hours on‑call services
• Scheduling – preparing staff rotas & reorganising when necessary
• Supporting – carrying out supervisions & assessments; identifying staff training needs.

Requirements

A good Care Coordinator will have:

• Excellent communication skills as they’ll be working with a variety of different people within their own company and externally.
• Exceptional organisational abilities and the confidence to handle several tasks at once. You need to be reliable and able to build trusting relationships and be a great role model for other members of the Team.

You will need a driving licence and access to a vehicle with business insurance. You will need to travel around the local area to visit clients in their own homes to carry out assessments or deliver care. You may also need to transport clients to hospital appointments or on shopping trips.

You will need professional experience in providing care and support. Ideally in a Home Care setting. But we welcome applicants with other similar experience.

Benefits

• Earn between £35,000 – £37,000 per annum + extra on bank holidays
• Flexible & guaranteed work in your local community
• Full or part time hours available to suit your lifestyle
• Exclusive paid training to help you develop & grow with us
• Expected hours: 36 – 48 hours per week
• Language: English (required)