Audio Visual jobs in United Kingdom

To be responsible for the day‑to‑day maintenance of the Eptura Space Booking system, ensuring that all policies, procedures and deployment timelines are followed. Handle day to day Engage operations and ensure that all enquiries are handled in a professional and courteous manner, maintaining standards of customer care. Responsible for the configuration of the Engage system, including floorplan and space data uploads, asset management and floor activity. To act as the first point of contact for all queries relating to the Engage Room and Desk Booking System, providing responsive, empathetic, and technically competent support to users – particularly the VIP PA community. The role ensures smooth operation of the system, identifies and escalates recurring issues, and supports data and reporting needs across the estate.

• To be fully accountable for all aspects of the maintenance of the Engage system on a daily basis
• Put forward ideas for improvement within the service, including processes and changes that align physical changes in the office to the Condeco system
• Act as a POC for Royal London Group with Eptura, keeping abreast of any modifications, innovations or system issues. Provide feedback to Eptura on user pain points and areas for improvement.
• Provide first‑line support for all Engage‑related queries, including access issues, booking conflicts, and general troubleshooting.
• Build strong working relationships with the VIP PA community, offering reliable and approachable support.
• Maintain a strong relationship with the catering, reception and audio visual teams, communicating effectively with all departments impacted by Engage.
• Log bugs and technical issues with Eptura's support system and follow through to resolution.
• Identify trends in recurring issues and escalate them to Eptura contacts or internal stakeholders.
• Manage system administration tasks such as user permissions, booking rules, and configuration changes in coordination with the Estates team.
• Support the Workplace Concierge and other stakeholders with report creation and data extraction from Engage.
• Maintain a high level of responsiveness and professionalism when dealing with senior stakeholders.
• Provide training on the system to Engage stakeholders across the business, particularly with the PA and EA community.

• Proven experience as a System Administrator for Engage or a similar booking platform with at least 12 months' experience in a similar environment
• Strong interpersonal and communication skills, with the ability to engage confidently with senior stakeholders.
• Empathetic and patient approach to user support, with a resilience under pressure.
• Analytical mindset with the ability to spot patterns and trends in user issues.
• Experience in generating reports and extracting data from booking systems.
• Comfortable working independently and managing workload based on demand.
• Understanding of the holistic deliverables across workplace services.

Remote working, with no requirement to be based on‑site. Must be consistently available and responsive during working hours to support the PA community.

• Improved user satisfaction and reduced booking‑related complaints.
• Timely resolution of issues and effective escalation of recurring problems.
• Increased engagement and responsiveness from Eptura Support.
• Accurate and timely delivery of reports and data insights.