Corporate Receptionist

CBRE Ltd; Epsom; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading real estate firm located in Epsom is seeking a professional to enhance customer experiences across the office. The role entails providing exceptional customer service to site residents, greeting guests, managing reception duties, and coordinating office events. Candidates should exhibit excellent communication and organizational skills. This position is ideal for individuals who excel in a client-facing environment and thrive on ensuring high service standards.

Qualifications

• Strong customer service skills are required.
• Ability to handle enquiries and provide information.
• Experience in supporting office events and initiatives.

Responsibilities

• Ensure seamless customer experience throughout the office.
• Greet and welcome guests courteously.
• Monitor reception email and respond in a timely manner.
• Conduct orientation tours and provide health & safety information.
• Assist with audio-visual equipment for meeting rooms.

Job description

Responsibilities

• Responsible for the customer/client experience throughout the office. Providing a seamless and integrated service for clients, ensuring an efficient, professional, welcoming and exceptional experience for all building users.
• Provide an exceptional Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries they may have.
• Ensure guests are greeted & welcomed courteously and their needs are always anticipated.
• To conduct orientation tours with new starters providing health & safety information.
• Prompt and professional answering of telephone calls and provide information as required.
• Monitor the Reception email box responding to all emails in a timely and professional manner.
• To own and take responsibility for the visual appearance of the floor plates to ensure a world class customer service is experienced by all.
• Take ownership for the visual standards of the entire reception and site meeting room areas and all related areas that impact on the Customer Experience.
• Responsible for daily meeting room checks to ensure that the rooms meet the 7 star service standards.
• To ensure the meeting room setups are completed in a timely manner and offer assistance with Audio Visual Equipment if required.
• To support and take part in office events such as feel-good days by assisting with set up and delivering the event. Support key stakeholders with the delivery of health and wellbeing initiatives as well as celebrating key seasonal events.
• To provide regular and relevant updates through the office communication tools.
• Assist in the QHSE activities, such as daily floor walks, observation reporting, championing QHSE culture and providing support when necessary to the wider team.
• To report all building issues via the relevant channels to ensure prompt resolution.