Assistant Customer Service jobs in United Kingdom

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Educated Appointments Ltd

darlington, United Kingdom

Other

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Yes

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4

28.04.2025

12.06.2025

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Educated Appointments are absolutely delighted to be working alongside an Ofsted Outstanding Provider of apprenticeships within the IT, Tech and Digital Sector to recruit an SME Account Relationship Manager.

The client's relationships are their top priority. They're looking for a dedicated and personable Account Manager to maintain and grow client accounts and serve as their main point of contact. Coming from either a background in recruitment, sales or customer service, the ideal candidate will have a passion for helping others and a drive for providing exceptional customer service.

You will join the SME Account Management Team which means you will work with SME organisations to help them identify skill gaps and grow their teams. You will be on hand to support the employer whilst their learner is on-programme with the client. You will collaborate closely with their team of Coaches to assist with action plans and resolve any concerns they may have. As learners approach the completion of their programme, you will begin discussing the opportunity for them to progress onto a Level 4 Programme.

Key Responsibilities

• Operates as the main point of contact for your assigned customer accounts.
• Identify and generate new sales in your customer accounts, including progressions, upselling and cross-selling.
• Coordinate with colleagues working on the same account to ensure the highest levels of service across each function.
• Resolve any service or apprentice performance issues that may occur within your accounts.
• Develop and maintain long-term relationships with accounts retaining the majority beyond existing service.
• Maintain and improve account retention.
• Communicates client needs and demands to SMT.
• Forecast and track client account metrics.
• Keep records of client transactions.

Essential Skills and Experience

• Natural relationship builder with integrity, reliability and maturity.
• Self-motivated and able to thrive in a results-driven environment.
• Ability to multitask and juggle several responsibilities simultaneously.
• Ability to work effectively across teams in the wider business.
• Excellent oral and written communication and strong negotiation skills.
• Innovative problem solver and resilient to setbacks that may occur

Desirable Skills and Experience

• Previous experience in account management, recruitment, or sales role.
• Previous experience in a vibrant and fast paced environment