Customer Advisor

Boots; Croydon; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading pharmacy and retail company in Croydon is looking for a Customer Advisor to join their team. In this role, you will assist customers, promote in-store products, and ensure a smooth shopping experience. Ideal candidates excel in communication, teamwork, and have a passion for customer service. The company offers comprehensive training and numerous employee benefits, creating an inclusive workplace.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free counseling and support

Qualifications

• Desire to be a proud brand ambassador for the company.
• Enjoy working as part of a team promoting customer satisfaction.

Responsibilities

• Assist customers in selecting products and providing guidance.
• Promote in-store offers and ensure product display quality.
• Maintain store cleanliness and provide a great shopping experience.

Skills

Customer care experience

Effective communication

Team collaboration

Ability to work in a fast-paced environment

Job description

The hourly rate for this role is 12.40 and up to 14.13 across selected locations within London. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity whether it’s your first job and you’re looking to gain some valuable experience or you have experience with retail and you’re looking for a new challenge this could be the start of a new career with us.

About the role

You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills advise our customers or work in our back shop. You will also:

• Help our customers and put them at ease; whether that’s listening to find out more about them answering questions and giving great advice on our fantastic products recommending items they hadn’t considered or simply offering a basket – it’s the little things that make a difference
• Get to know our in‑store offers and schemes and promote them more info we can give our customers the better.
• Help our stores run smoothly – this could look like ensuring we have the right products displayed on the shop floor providing a great service on our tills or helping with our stock in the stock rooms
• Work with other members in the team to provide a great shopping experience ensuring the store is always clean and presentable to provide a store everyone can be proud of
• You will be provided with award winning training accredited by the Institute of Customer Service

What you’ll need to have

These are the essential skills or experience needed to succeed in this role:

• Full training is provided for this role and we are looking for people who :
• Excel in a varied environment working at pace
• Communicate and listen effectively
• Enjoy working as part of a team promoting a collaborative team dynamic
• Know that the little things make the biggest difference for customer interactions
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them

It would be great if you also have

These are desirable skills or experience and are not essential so we would welcome applications from candidates that don’t match these additional criteria:

• Experience providing customer care and delivering great customer service but this is not essential.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity / paternity / adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free 24 / 7 counselling and support through TELUS Health our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at Please note any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of we do at Boots its with you we change for the better.

Whats next

If your application is successful you will be invited to attend an in‑store interview within the next 14 days.

Where a role is advertised as full‑time we are open to discussing part‑time and job share options during the application process. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.

Keywords

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