Assistant Customer Service jobs in United Kingdom

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Client:

Paxton Access

Location:

Brighton, United Kingdom

Customer Service

Yes

f11c80b7e73e

11

26.04.2025

10.06.2025

At the heart of Paxton, we are innovators, looking for ways to harness new technology to provide better solutions for our customers. We're a global brand with nearly 40 years of experience, and our team of over 400 employees is spread around the world.

We pride ourselves on creating a vibrant environment, with a focus on excellent company culture. Our teams make Paxton a great place to work, offering brilliant benefits that emphasize career progression, training, development, and recognition of achievement for every employee.

Benefits include:

• A lively social calendar with wine tasting, cooking classes, onsite yoga, staff parties, and more.
• Loans for tech, bikes, and travel or season tickets.
• Private medical insurance (optional) and a healthcare cash-back plan.
• Discounted fitness memberships up to 75% off.
• 25 days of holiday plus bank holidays, with options to buy or sell up to 5 days annually.
• Recognition as one of the Best Companies to Work for in the UK by Best Companies.

Join our customer support team in Brighton as the first point of contact, providing advice and technical support to UK and French customers. Our product support team are experts in troubleshooting with installers and are hands-on with our products and technology from day one.

• Providing accurate technical product support to French and UK installers or customers via phone, email, or webchat.
• Handling sales or returns process requests.
• Troubleshooting, diagnosing, and resolving installation issues promptly.
• Collaborating with other teams within Paxton to test and trial new products or features.

• Fluent in speaking and writing French.
• A passion for delivering first-class customer service and eagerness to learn about our diverse product range.
• Confidence in communicating with customers and learning about our products and technology.

The right attitude is more important than experience. If you're excited about this role but lack some experience, we encourage you to apply. We value collaboration, your ideas, and want you to enjoy your journey with us. See what our team thinks of working here.