Customer Sales Assistant

JobStart Scheme; Belfast; On-site; GBP 40,000 - 60,000; Part time

Job summary

A retail horticulture firm is looking for a Customer Sales Assistant in Belfast. The role involves assisting customers with plant selections and providing care advice. Strong communication skills and an interest in indoor gardening are essential. The position offers up to 25 hours per week with potential for more depending on availability.

Qualifications

• Strong communication skills are essential to understand customer needs.
• Ability to handle questions and resolve issues calmly.
• Experience in indoor plant care, including watering and lighting.

Responsibilities

• Assist customers with plant selections and provide advice.
• Maintain stock database and ensure stock rotation.
• Care for indoor plants and assist in maintaining displays.

Skills

Strong listening and communication skills to understand customer needs

Ability to handle questions and resolve issues

Basic understanding of indoor plant care

Experience using a POS or till system

Confidence handling cash and card payments

Previous experience working with indoor plants

Ability to identify common plant species

Interest in sustainable design principles

Experience creating eye-catching displays

Understanding of colour and balance in merchandising

Job description

THE EMPLOYER IS: THE GREEN EAST LTDThe Customer Sales Assistant plays a pivotal role in delivering exceptional service and creating a welcoming atmosphere for every visitor. As a key member of our sales team, you will assist customers in selecting the right indoor plants, pots, and accessories to suit their space and lifestyle. You’ll provide advice on plant care, maintenance, and styling while completing accurate transactions through the POS system.In this role, you’ll also help maintain our plant displays, monitor stock levels, and support merchandising to keep the store vibrant and inviting. Your enthusiasm for greenery, attention to detail, and approachable attitude will help ensure each customer enjoys a positive and memorable shopping experience that reflects our passion for sustainable, plant-filled spaces.We're looking for friendly individuals with strong communication skills and a passion for delivering outstanding customer service in a indoor gardening environment. If you thrive in a dynamic retail environment and enjoy engaging with people, we'd love to have you on board.

Responsibilities

• Greeting and assisting customers with up to date product knowledge on plant selections to meet their requirements and provide suitable plant care advice.
• Stocking shelves and contributing to store cleanliness.
• Plant care of our large selection of indoor plants on and off site as required.
• Maintaining stock database and ensuring onsite stock rotation to help prevent stock wastage.

Skills and Qualifications

• Strong listening and communication skills to understand customer needs and recommend suitable plants or products.
• Ability to handle questions and resolve issues calmly and effectively.
• Basic understanding of indoor plant care (watering, lighting).
• Ability to upsell or suggest complementary items (e.g., matching planters, care products).
• Experience using a POS or till system to process transactions accurately.
• Confidence handling cash, card payments, and receipts.
• Previous experience working with indoor plants, gardening, or horticulture.
• Ability to identify common plant species and diagnose basic plant health issues (watering, pests, lighting).
• Interest in sustainable or biophilic design principles.
• Experience creating eye-catching plant and pot displays.
• Understanding of colour, texture, and balance in visual merchandising.
• Ability to maintain and refresh retail layouts to reflect seasonal trends.

Further Information

The Employer is: THE GREEN EAST LTDJobStart Opportunity - Working Hours InformationStandard Hours: up to 25 hours per week.Flexible/Reduced Hours: May be available upon approval by a Work Coach.Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.

Area: Derry or Londonderry
Closing date: 06 Nov 2025

Area: All of Northern Ireland
Closing date: 07 Nov 2025