Assistant Customer Service jobs in United Kingdom

The Sales team works to grow our customer base across all regions by understanding how visual content plays a part for our customers' businesses—and how our products and services can help them overcome challenges, elevate their message, and achieve their goals.

The Senior Key Account Executive for the Luxury, Fashion & Entertainment sector is responsible for developing and strengthening strategic partnerships with leading global brands across luxury, fashion, beauty, lifestyle, and entertainment.

You will manage a high-value portfolio of clients, with a primary focus on growing revenue through an existing targeted client base (80%), while also seeking out and developing new revenue streams (20%) through innovative commercial opportunities.

This role requires a consultative mindset, becoming a trusted advisor for decision makers, marketing leaders, creative directors, and C-level stakeholders.

• This role is integral to the growth of the Sport & Entertainment team, ensuring that key accounts receive the attention and strategic guidance needed to thrive. If you have a passion for driving revenue, managing key relationships, and delivering innovative solutions, we encourage you to apply.
• You are a dedicated Salesperson that is well organised, self-motivated and with a proven track record of success in delivering against targets.
• You will be able to demonstrate within your current role your expertise in developing client relationships and growing accounts to realise their full potential across multiple products. As an excellent communicator you will be able to engage and build rapport quickly with your all levels of clients and colleagues alike. By having the ability to flex your style you will fit yourself into the Getty Images team and job role seamlessly, at all times bringing confidence and trust to customer's, and being a positive influence with your colleagues.
• You are a Sales Executive with proven experience in the Luxury & Fashion segment, comfortable navigating premium environments and managing complex stakeholders and iconic brands.
• You approach sales strategically and consultatively, anticipating client needs and market trends while turning insights into tangible business opportunities.
• You have strong creative and cultural sensitivity toward fashion, aesthetics, editorial content, entertainment, and digital media.
• Highly organized, proactive, and target-driven, you excel at building strong, long-lasting relationships.

• Grow revenue within an existing portfolio of Luxury, Fashion & Entertainment accounts and building new revenue streams through strategic prospecting and opportunity development.
• Hunt for new revenue opportunities in Luxury, Fashion & Entertainment segment outside your existing portfolio.
• Conduct market intelligence activities to spot emerging trends, new players, and high-growth segments.
• Manage and negotiate renewals, up‑selling, and cross‑selling with global brands, luxury maisons, creative agencies, and media groups.
• Collaborate with internal teams (sales, creative, product, marketing, legal etc.) to craft tailored, high‑value strategic solutions.
• Deliver compelling presentations, creative pitches, workshops, and briefings during events, fashion weeks, festivals, and industry gatherings.
• Promote the full suite of products and services to create integrated solutions that deliver measurable value to clients.
• Navigate seamlessly across creative and executive environments, addressing complex topics and supporting client decision processes.
• Identify innovative and creative solutions to unlock new revenue opportunities.
• Manage the commercial pipeline, maintaining a healthy and balanced funnel.
• Deepen your expertise in the Luxury, Fashion & Entertainment sectors, their dynamics, competitors, and market language.
• Identify high potential revenue opportunities through market and customer profiling.
• Leverage cross‑functional relationships to get work done efficiently.
• Implement business strategy across the target segment, whether cross‑selling, upselling, discount management, successfully raising pricing, or bringing new, fee‑based products or features to market.
• Leverage all products and services to build new segment customer relationships and develop valuable revenue opportunities.
• Move strategically internally and externally to deal with broader issues and opportunities for the accounts.
• Find creative solutions and be proactive in finding revenue opportunities.
• Prioritise all activities to maintain a balanced pipeline of deals.
• Develop industry level knowledge across your account base.
• Meet required monthly Salesforce CRM KPIs.
• Upload a forecast (Outlook) that is +/-10% of what is delivered in the month.

• Strong sales and account management experience within premium industries, ideally in luxury, fashion, beauty or entertainment.
• Demonstrated success in growing revenue within an existing client base complemented by the ability to identify and develop new business opportunities.
• Proven capability to build and scale high‑value strategic relationships with global brands.
• Strong communication, negotiation, storytelling, and presentation skills.
• Excellent organizational abilities, with experience managing multiple high‑impact projects simultaneously.
• Solid forecasting, pipeline management, and closing skills.
• Strong understanding of marketing, communication, and digital trends within the luxury and fashion ecosystem.
• Ability to build effective cross‑functional relationships and lead collaborative initiatives to drive revenue results.
• Adaptability and flexibility in dynamic, creative, and highly competitive environments.
• Experience selling integrated, multi‑channel or multi‑product solutions.
• Demonstrated success in building new business revenue within existing accounts.
• Proficient knowledge of all MS Office tools.
• Experience in using Salesforce.
• Demonstrated closing and forecasting skills.
• Driven to succeed and competitive: circumvents barriers, consistently striving to exceed 100%.
• Fluency in Italian, both written and spoken required.

Getty Images believes that diversity is critical to our success in moving the world and is committed to creating an inclusive, mutually respectful environment that celebrates diversity. We seek to hire based on merit, competence, performance, and business needs. Getty Images is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.