Assistant Customer Service jobs in United States

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table. Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Part of the Global Partnerships capability, the Partner Account Management (PAM) team is dedicated to onboarding and supporting Google Marketing Platform (GMP) clients. With a focus on technology licensing, platform implementation, and renewals, the PAM team is the primary point of contact for GMP clients, providing the strategic and technical support needed to ensure the platform effectively drives performance against their business objectives.

The Senior Partner Account Manager is a strategic advisor to key GMP clients, managing complex implementations and driving platform adoption at scale. This role focuses on high-value accounts, renewal negotiations, and expansion strategies to maximise client success and business growth.

• Manage a portfolio of high-value GMP clients, providing expert guidance on technology usage and best practices.
• Lead strategic account planning sessions, aligning GMP capabilities with client business goals.
• Act as an escalation point for complex technical and business challenges, working cross-functionally to resolve issues.
• Drive renewal strategies and identify upsell opportunities to increase platform investment.
• Deliver client training sessions, product updates, and thought leadership presentations.
• Partner with internal teams to advocate for client needs and influence GMP product roadmaps.
• Mentor junior PAMs and contribute to knowledge-sharing initiatives within the team.

• Strategic Account Management: Proven ability to manage and grow enterprise-level accounts.
• Deep Technical Expertise: Advanced understanding of GMP products, data analytics, and integrations.
• Negotiation & Renewal Management: Experience handling renewals, contract discussions, and commercial growth.
• Stakeholder Influence: Ability to engage and influence senior decision-makers.
• Thought Leadership: Ability to provide industry insights and strategic guidance to clients.
• Cross-Functional Collaboration: Ability to work across teams to deliver comprehensive client solutions.

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.

• 💰 Reward: You'll be eligible to join our discretionary annual bonus scheme.
• 💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.
• 📈 Growth, Your Way: Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn.
• 👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. We also provide £1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work.

Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to talentacquisition@jellyfish.com.