Sales Consultant

Molton Brown; Greater London; On-site; GBP 26,000 - 28,000; Full time

Job summary

A luxury beauty retailer is seeking a dedicated Sales Consultant for their Heathrow World Duty Free terminal. In this full-time role, you will deliver exceptional customer service and engage customers with personalized selling techniques. The ideal candidate will demonstrate excellent communication, confidence, and passion for luxury. Benefits include an annual salary of £27,690, generous staff discounts, healthcare, and ongoing development opportunities within the company.

Benefits

50% staff discount on products

22 days holiday + Bank Holidays

Monthly store bonus scheme

Quarterly product allocation

Enhanced family leave

Healthcare Plan

Pension Scheme

Qualifications

• Ability to provide excellent customer service.
• Experience in luxury retail is a plus.
• Flexibility to work varying shifts based on business needs.

Responsibilities

• Deliver personalised customer experiences and consultations.
• Assist with stock management and store cleanliness.
• Drive store and personal KPIs through excellent service.

Skills

Excellent communication skills

Confidence

Positive attitude

Teamwork

Motivation to achieve KPIs

Job description

Job Overview

We are looking for a dedicated individual, with a passion for luxury to join us as Sales Consultant in our Heathrow, World Duty Free terminal counters. This is a full‑time opportunity, working 37.5 hours per week. World Duty Free is open from 5 am – 11 pm so shift times could vary across those hours, including before and after, to meet business requirements. As the face of our brand, you will provide excellent customer service and detailed product knowledge to our customers. Using a personalised selling approach, you will see the customer journey from start to finish, including providing sensorial customer experiences through our signature services such as fragrance consultations or hand and arm massages. You will also assist the team with general store related tasks, including stock management, cleaning and replenishment.

Qualifications

We are looking for people with excellent communication skills, who can demonstrate confidence and the ability to approach any task with a positive, can‑do attitude. With a high level of personal grooming standards, you will have a passion for luxury and champion our brand values. You must be able to work well in a team, having the drive and motivation to achieve both store and personal KPIs and have flexibility in your working arrangements to suit business requirements.

About the Company

Molton Brown is part of Kao, founded in Japan in 1887. Kao is passionate about making a difference in people’s lives with high‑quality products and services to create a Kirei Life for all – a beautiful life that respects the needs of our consumers and customers as well as the planet. We never compromise on quality and craft our products with care for the consumer and the environment. As a company driven by purpose and strong corporate values, we pride ourselves on being listed among the World’s Most Ethical Companies for 17 consecutive years. Our corporate philosophy, the Kao Way, guides us in everything we do – acting with integrity, courageously driving innovation and treating each other with trust and respect. At Kao, each employee can actively shape their job and their career, working collaboratively to achieve common goals and deliver the best for our customers.

Salary

Estimated salary: £26,112 per year (full time).

Benefits

• An annual salary of £27,690
• A 50% staff discount to use on all of your favourite Molton Brown products
• 22 days holiday + Bank Holidays
• A day off for your birthday!
• A monthly store bonus scheme up to 0.35% of retail sales if store targets are reached
• Free product allocation every quarter up to 5 Molton Brown eligible items!
• Access to discounts/cashbacks from high street retailers
• Enhanced family leave
• Healthcare Plan
• Wellbeing Support
• Recognition Awards
• Season Ticket Loans / Cycle To Work Scheme
• Company Pension Scheme
• Ongoing development and the opportunity to enhance your skills
• A company where your voice will be heard and your opinion matters!
• Learning and development opportunities within our business and across our brands