Aircraft Technician jobs in United States

11138SR
£25k – 30k per year

2nd Line Support Technician

Onsite

Are you passionate about problem-solving, tech-savvy, and thrive on helping others? We’re looking for a dedicated IT Support Technician to join our clients dynamic team and play a vital role in supporting the smooth operation of their IT systems and infrastructure.

As their new IT Support Technician, you will be the first point of contact for IT-related issues across the organization. From troubleshooting hardware and software problems to configuring laptops and mobile devices, you will help maintain our technical efficiency and ensure a positive experience for all users.

Key Responsibilities:

• Provide first-line IT support via phone, email, and in person.

• Troubleshoot and resolve issues related to hardware, software, and network systems.

• Maintain and update the IT asset management system and ensure all systems are patched and secure.

• Install, configure, and upgrade IT equipment including PCs, laptops, mobiles, and data dongles.

• Support all printing solutions and ensure Ricoh software and devices are operating correctly.

• Perform routine IT operational tasks and maintenance.

• Keep IT documentation up to date and accurate.

• Deliver basic IT training and user support to enhance system usage.

• Ensure compliance with internal IT policies and security standards.

Additional Responsibilities May Include:

• Provide technical support for AV equipment and manage the Resource Central booking system at HQ.

• Offer remote support to external dealers via phone and email.

What We’re Looking For:

• Solid understanding of IT systems, Windows 10 & 11, Microsoft 365, and general PC hardware.

• Strong troubleshooting and analytical skills.

• Excellent communication and interpersonal skills.

• Ability to work both independently and as part of a team.

• Confidence under pressure with a proactive and adaptable attitude.

• High level of trustworthiness and a commitment to confidentiality.

Key Skills & Competencies:

• Teamwork & Collaboration

• Decision-Making

• Organisation & Time Management

• Problem-Solving

• Communication & User Support

• Confidence, Motivation & Resilience

2nd Line Support Technician

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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