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Job summary
A leading hotel brand in Swindon is looking for an enthusiastic Front Desk Associate to enhance guest experiences through outstanding customer service. Responsibilities include checking guests in and out, addressing inquiries, and maintaining service standards. The ideal candidate will have at least one year of experience in a customer service role and a passion for hospitality. Competitive salary and valuable perks including career development opportunities are to be offered. Join us and contribute to a culture of excellence!
Benefits
Qualifications
- At least 1 year of related work experience in a customer service role.
Responsibilities
- Welcome and assist guests with check-in/check-out procedures.
- Address guest inquiries and concerns promptly and professionally.
- Coordinate with other departments to ensure guest requests are fulfilled.
- Maintain a high level of customer service by anticipating guest needs.
- Handle guest complaints with empathy.
- Promote hotel services and amenities.
- Ensure compliance with hotel policies and procedures.
- Monitor guest feedback and implement improvements.
- Assist in training new staff on guest service standards.
- Maintain accurate records of guest interactions.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.