Guest Experience Specialist — Front Desk

DHMM - Front Desk; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel brand in Liverpool is seeking a dedicated Front Desk Associate to provide exceptional hospitality. The role includes welcoming guests, addressing inquiries, coordinating with departments, and promoting hotel services. Candidates should have at least 1 year of experience in customer service. Join a team that values growth and well-being, with perks such as career development and free meals on duty. Apply today and start your journey in the hospitality industry.

Benefits

Free Meals on Duty

Uniform Provided

Explore Discounts

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Qualifications

• At least 1 year of related work experience in a customer service role.

Responsibilities

• Welcome and assist guests with check-in/check-out procedures.
• Address guest inquiries and concerns promptly and professionally.
• Coordinate with other departments to fulfill guest requests.
• Maintain a high level of customer service by anticipating guest needs.
• Handle guest complaints with empathy and resolve issues.
• Promote hotel services and amenities to enhance guest experience.
• Ensure compliance with hotel policies and procedures.
• Monitor guest feedback and implement improvements.
• Assist in training new staff on guest service standards.
• Maintain accurate records of guest interactions.

Skills

Customer service skills

Problem-solving

Interpersonal skills

Job description

A leading hotel brand in Liverpool is seeking a dedicated Front Desk Associate to provide exceptional hospitality. The role includes welcoming guests, addressing inquiries, coordinating with departments, and promoting hotel services. Candidates should have at least 1 year of experience in customer service. Join a team that values growth and well-being, with perks such as career development and free meals on duty. Apply today and start your journey in the hospitality industry.