Luggage Porter

Guest Experience; Greater London; On-site; GBP 6,000; Part time

Job summary

A prestigious hotel in London is seeking a Luggage Porter to provide courteous service to guests by carrying luggage and ensuring its safety. The role involves handling guest communication, maintaining health and safety standards, and assisting with various tasks. Ideal candidates will have relevant experience and fluency in English, with Spanish knowledge being a plus. This part-time position offers hotel discounts and other competitive benefits.

Benefits

Hotel discounts

Health cash back plan

Meals on duty

Pension scheme

Loyalty rewards and referral bonuses

Discounted dental and health cover

Qualifications

• Must have eligibility to work in the UK.
• Fluency in English is essential.
• Experience in similar hospitality roles preferred.

Responsibilities

• Assist guests by carrying luggage and ensuring its safety.
• Handle guest complaints professionally and promptly.
• Maintain high standards of health and safety.

Skills

Experience in a related activity

Fluency in English

Spanish knowledge

Job description

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

About Meliá White House Hotel NW1 3UP

Meliá White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regent’s Park underground stations are all within a 5-minute walk.

Salary package for Part-time role: £5,340

• Hotel discounts
• Health cash back plan
• Meals on duty
• Pension scheme
• Loyalty rewards and referral bonuses
• many more

Luggage Porter (8 hours/week)

Mission: Assist guests by providing courteous and efficient service. Carry luggage for guests arriving and departing from the hotel, ensuring the safety and security of the luggage while it is in the hotel's possession. Deliver guests' messages and mail according to the standards. Additionally, help with housekeeping and light maintenance tasks.

Responsibilities will include, but are not limited to:

• Take responsibility for all aspects of Health and Safety within the department on a day-to-day basis. To set consistent high standards of Health and Safety in all working practices.
• Display excellence in all communications methods, both formal and informal, written and verbal, at all times.
• Handle guest and customer complaints with precision, speed and in a professional manner and to the hotel’s procedure.
• To ensure that all areas concerned with the department are kept clean and tidy at all times.

What are we looking for?

• Experience in a related activity
• Fluency in English
• Spanish knowledge would be a plus

The successful candidate must already have eligibility to work in the UK.

Because belonging to the great Meliá family is being VIP

• Competitive Salary
• Holidays: 28 days’ holiday including 8 public holidays (prorated)
• Contributory pension scheme
• Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)
• Discounted dental and health cover with HSF
• Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)
• Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
• Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
• High street discounts: with Perks at Work
• Pay Day Parties

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

Equality and Diversity Statement

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

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