Front Desk Guest Experience Specialist

MLC - Front Desk; Leicester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a dedicated individual for a Front Desk role in Leicester. You will provide exceptional customer service by assisting guests with check-in, addressing inquiries, and coordinating with other departments. A minimum of one year of customer service experience is required. The company offers a competitive salary, along with perks such as free meals on duty, uniform provision, and opportunities for career development within Marriott's global network.

Benefits

Free Meals on Duty

Uniform Provided

Explore Discounts

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Qualifications

• Minimum 1 year of related work experience in a customer service role.

Responsibilities

• Welcome and assist guests with check-in/check-out procedures.
• Address guest inquiries and concerns promptly and professionally.
• Coordinate with other departments to fulfill guest requests.

Skills

Customer service

Communication

Problem-solving

Job description

A leading hospitality company is seeking a dedicated individual for a Front Desk role in Leicester. You will provide exceptional customer service by assisting guests with check-in, addressing inquiries, and coordinating with other departments. A minimum of one year of customer service experience is required. The company offers a competitive salary, along with perks such as free meals on duty, uniform provision, and opportunities for career development within Marriott's global network.