Guest Experience Specialist - Hotel Front Desk

Camden Town Hotel; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A vibrant hospitality establishment located in Greater London is seeking a skilled Hotel Receptionist to provide exceptional guest experiences. The ideal candidate will have a warm personality, a positive mindset, and a genuine passion for making guests feel welcome. Responsibilities include managing reservations, handling inquiries, and ensuring smooth hotel operations. The hotel offers a supportive environment that encourages skill development and offers various benefits, including discounts and a Cycle to Work Scheme.

Benefits

Free guestlist to events and festivals

Free staff membership with discounts

Free counseling through employee helpline

Cycle to Work Scheme

Qualifications

• Experience in customer service in the hospitality sector is essential.
• Ability to manage reservations and handle guest inquiries effectively.
• Proactive and hands-on approach to customer service.

Responsibilities

• Deliver exceptional guest experiences.
• Manage reservations and handle guest inquiries.
• Coordinate with other departments for smooth operations.

Skills

Warm personality

Positive mindset

Passion for hospitality

Energy in fast-paced environment

Job description

A vibrant hospitality establishment located in Greater London is seeking a skilled Hotel Receptionist to provide exceptional guest experiences. The ideal candidate will have a warm personality, a positive mindset, and a genuine passion for making guests feel welcome. Responsibilities include managing reservations, handling inquiries, and ensuring smooth hotel operations. The hotel offers a supportive environment that encourages skill development and offers various benefits, including discounts and a Cycle to Work Scheme.