Customer Service Executive – Office-Based, Fast-Paced Role

RE Personnel; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Executive to join a successful construction sector client in Cheltenham. The role is fully office-based, requiring excellent communication skills and customer service experience. Responsibilities include managing customer interactions, processing orders, and resolving queries. The position offers a salary of up to £30,000 DOE along with a benefits package, including 25 days' annual leave. Candidates who are customer-focused and enjoy problem-solving are encouraged to apply.

Benefits

25 days annual leave

Excellent benefits package

Qualifications

• Proven experience within a customer service or customer-facing role.
• Strong communication skills, both written and verbal.
• Ability to build rapport quickly and manage customer interactions.

Responsibilities

• Manage inbound calls and email enquiries as a key contact.
• Process and manage orders accurately through internal systems.
• Resolve customer queries and return issues in a timely manner.
• Coordinate with internal teams and suppliers for order fulfilment.
• Keep customers informed throughout the order journey.

Skills

Customer service experience

Professional telephone manner

Strong organisational skills

Adaptability in fast-paced environments

Excellent written and verbal communication

Job description

A leading recruitment agency is seeking a Customer Service Executive to join a successful construction sector client in Cheltenham. The role is fully office-based, requiring excellent communication skills and customer service experience. Responsibilities include managing customer interactions, processing orders, and resolving queries. The position offers a salary of up to £30,000 DOE along with a benefits package, including 25 days' annual leave. Candidates who are customer-focused and enjoy problem-solving are encouraged to apply.