Front Office Manager: Elevate Guest Experience

T4HOL- Front Office; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A hotel management company is seeking a Front Office Manager located in Greater London. In this role, you will lead the Front Office team, focusing on guest satisfaction and team performance. Responsibilities include managing team dynamics, guest concerns, and operational standards. Ideal candidates will have strong leadership qualities and relevant hotel management experience. You will enjoy competitive pay and various employee perks, including 28 days of vacation and discounts at attractions.

Benefits

Competitive salary

28 days holiday

Free meals on duty

Complimentary on-site parking

Discounted friends & family rates

Food and beverage discounts

Cycle 2 work scheme

Employee assistance programme

Qualifications

• Strong leadership and motivational abilities are essential.
• Experience in managing, coaching and developing teams is required.
• High standard of English, both written and spoken.

Responsibilities

• Lead the Front Office team while ensuring brand standards.
• Manage and inspire the team to enhance guest feedback scores.
• Deal promptly with guest concerns to ensure satisfaction.

Skills

Leadership abilities

Coaching and development skills

Communication skills

Interpersonal skills

Organizational skills

Attention to detail

Ability to work under pressure

Fast-paced environment adaptability

Education

Hotel management experience

Tools

Opera PMS

Microsoft Office

Job description

A hotel management company is seeking a Front Office Manager located in Greater London. In this role, you will lead the Front Office team, focusing on guest satisfaction and team performance. Responsibilities include managing team dynamics, guest concerns, and operational standards. Ideal candidates will have strong leadership qualities and relevant hotel management experience. You will enjoy competitive pay and various employee perks, including 28 days of vacation and discounts at attractions.