Guest Experience Specialist — Front Office

DH Swin - Front Desk; Swindon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel brand in Swindon is looking for an enthusiastic Front Desk Associate to enhance guest experiences through outstanding customer service. Responsibilities include checking guests in and out, addressing inquiries, and maintaining service standards. The ideal candidate will have at least one year of experience in a customer service role and a passion for hospitality. Competitive salary and valuable perks including career development opportunities are to be offered. Join us and contribute to a culture of excellence!

Benefits

Free Meals on Duty

Uniform Provided

Explore Discounts

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Qualifications

• At least 1 year of related work experience in a customer service role.

Responsibilities

• Welcome and assist guests with check-in/check-out procedures.
• Address guest inquiries and concerns promptly and professionally.
• Coordinate with other departments to ensure guest requests are fulfilled.
• Maintain a high level of customer service by anticipating guest needs.
• Handle guest complaints with empathy.
• Promote hotel services and amenities.
• Ensure compliance with hotel policies and procedures.
• Monitor guest feedback and implement improvements.
• Assist in training new staff on guest service standards.
• Maintain accurate records of guest interactions.

Skills

Customer service

Communication

Problem-solving

Teamwork

Job description

A leading hotel brand in Swindon is looking for an enthusiastic Front Desk Associate to enhance guest experiences through outstanding customer service. Responsibilities include checking guests in and out, addressing inquiries, and maintaining service standards. The ideal candidate will have at least one year of experience in a customer service role and a passion for hospitality. Competitive salary and valuable perks including career development opportunities are to be offered. Join us and contribute to a culture of excellence!