Administration jobs in United Kingdom

Family Support Worker

Full‑Time (40 hours per week) and Part‑Time roles available (23 hours & 34.5 hours per week)

£13.00 – £13.25 per hour

A combination of dayshifts, nightshifts and weekends

• Days: 7am – 7.30pm
• Nights: 7pm – 7.30am

• Candidates must be over 21 years of age
• Candidates must be eligible to work in the UK
• Candidates do not require sponsorship
• Candidates must have a minimum of 1 year’s experience of working with vulnerable adults and/or children in the UK

Ty Seren is a Residential Family Centre based in Bridgend, South Wales, we support up to 10 families at any one time, where there are concerns in respect of a parent’s ability to care for their child. Placements are typically for 14 weeks and include a programme of teaching and assessment.

Our Family Support worker roles involves supporting the parents who reside in our Service to improve their self‑esteem, confidence, skills and behaviours whilst they are undergoing their parenting assessment, therefore an essential part of the role is to ensure the baby is safeguarded at all times.

• To promote the Service’s mission, objectives, vision and values, both internally and externally and comply with all policies, procedures, guidance, code of professional practice, contractual requirements and relevant legislation.
• To share relevant information as needed, listen to, follow directions and ensure all allocated duties are completed as requested. In cases where this is not possible, outstanding tasks should be handed over to the Shift Coordinator with a clear rationale of why they have not been achieved.
• Support each family within the Service, as directed by the Shift Coordinator, 2nd Senior and/or Multi‑Disciplinary Team (MDT), in line with their assessed needs.
• Support parents to meet their children’s developing needs, considering all aspects to parenting and independent living skills.
• Accompany families in the Service and in the community when required.
• Build positive working relationships with family members by adopting a calm, caring yet assertive approach during interactions.
• Help ensure the voices, views and choices of families are sought and represented, including raising any concerns or complaints with Management.
• Keep accurate, complete and timely records are kept of family observations and interactions.
• Assesses families during targeted formal assessment sessions, supported by the MDT.
• Report any safeguarding concerns when they arise in line with national, local and service specific safeguarding procedures for children and adults at risk.
• Whilst uncommon, you may be asked to attend and give evidence at Family Court when required. You will be fully supported throughout this process.
• Undertake any other tasks as delegated by the Shift Coordinator or 2nd Senior.

• Willing or already working towards QCF Level 3 Diploma in Health & Social Care (Children & Young People) or willing to work towards City & Guilds Level 2 & 3 Health & Social Care (Children & Young People) & (Adults).
• Willing to register with Social Care Wales and to achieve All Wales Induction Framework (AWIF) during probationary period.
• Demonstrable understanding of the issues regarding confidentiality and the disclosure of personal information.
• Demonstrable high standard of numeric and literacy skills, ensuring accurate recording of family observations.
• Ability to work flexibly, including days, nights and weekends.
• To assist with cleaning and infection control duties within the Service.
• Effective and accurate administration skills and IT proficiency with working experience Microsoft Office.
• Ability to communicate through medium of Welsh.
• Ability to drive.
• We reserve the right to close this advert early if enough quality applications are received.

• Effective and accurate administration skills and IT proficiency with working experience Microsoft Office.
• Ability to communicate through medium of Welsh.
• Ability to drive.

• Additional leave
• Casual dress
• Company pension
• Employee discount
• Employee mentoring programme
• Enhanced maternity leave
• Free flu jabs
• Free parking
• Gym membership
• Health & wellbeing programme
• Life insurance
• On‑site parking

• 12 hour shift
• Day shift
• Night shift
• Weekend availability

Where have you gained your experience working with vulnerable adults and/or children?

Working with vulnerable adults/children in the UK: 1 year (required)

United Kingdom (required)

In person

For an informal discussion about this role, please contact our Recruitment line on 01656 335555 or email recruitment@pfp.org.uk.