A leading BPO service provider seeks a Customer Support Representative in Nantes, France. This role requires fluency in French and involves assisting customers via phone, chat, and email. The company offers a competitive salary, performance bonuses, and relocation support with accommodation for the first 14 days. Ideal candidates will have excellent communication skills and an interest in technology.
Prestations
Relocation support
Paid accommodation for 14 days
Private health care coverage
Performance-based bonuses
Qualifications
Confidence using a computer and navigating support tools.
Adaptability to rotating shifts and dynamic environments.
Interest in tech or digital products.
Responsabilités
Be the first point of contact between customers and a renowned brand.
Support customers by phone, chat, or email in French.
Document all interactions and maintain customer satisfaction KPIs.
Connaissances
Fluent in French
At least B2 English
Excellent communication skills
Empathy and active listening
Description du poste
Overview
Relocation Package Included Paid Accommodation Performance Bonuses
Join the Movement Thats Reshaping Global Careers
Think sunlit streets sea views from your morning coffee spot and a city where ancient history meets fast-paced global Athens your French skills become more than just a language theyre your passport to a new lifestyle a buzzing international career and a workplace that values energy ambition and fresh perspectives. Step into one of the most respected BPO leaders in Europe and make every workday feel like a win.
Responsibilities
Be the first point of contact between customers and a world-renowned brand, ensuring questions are answered, issues resolved, and the day is made better.
Support customers by phone, chat, or email in French.
Solve technical or general issues using documentation and training tools.
Represent the brand with clarity, care, and professionalism.
Recommend solutions and educate users where possible.
Document all interactions and maintain customer satisfaction KPIs.
Qualifications
Must-Have Skills — Fluent in French
At least B2 English (for internal communication)
Confidence using a computer and navigating support tools
Excellent communication, empathy, and active listening skills
Nice-to-Haves — Previous experience in customer service, retail, hospitality, or tech support
Adaptability to rotating shifts and dynamic environments
Interest in tech or digital products
What’s in It for You
Relocation-supported experience with growth potential
Competitive salary, performance-based bonus
Paid travel expenses to Greece
14 days of hotel accommodation upon arrival
Ongoing relocation support and assistance in finding permanent housing (no agency fees!)
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.