Customer Success Specialist

TRX; Nice; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A customer-focused technology company in France is seeking a Customer Success Manager to act as the main point of contact for clients. Responsibilities include managing customer onboarding, monitoring satisfaction, and collaborating with internal teams to ensure customer success. Ideal candidates have a Bachelor's degree and 3+ years in Customer Success or Account Management, along with strong communication skills. Experience in the nuclear sector is preferred but not required. This role emphasizes building relationships and proactive problem-solving.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or Client Services.
• Familiarity with CRM tools.
• Experience in the nuclear or energy sector is beneficial.

Responsabilités

• Act as the main point of contact for customers.
• Support onboarding and training for customers.
• Monitor customer usage and satisfaction.
• Build and maintain strong relationships with customers.
• Work closely with internal teams to communicate feedback.
• Conduct regular check-ins and reviews.

Connaissances

Customer Success

Account Management

Relationship-building

Problem-solving

Communication

Formation

Bachelor’s degree in Business, Communications, Engineering, Technology, or a related field

Outils

Salesforce

HubSpot

Gainsight

Description du poste

Key Responsibilities

• Act as the main point of contact for customers after they begin using the company’s products or services.
• Support onboarding and training to help customers get started quickly and confidently.
• Monitor customer usage, satisfaction, and overall account health to identify potential issues early.
• Build and maintain strong relationships with customers in the nuclear sector.
• Work closely with internal teams (Sales, Product, Engineering, Support) to communicate customer feedback and needs.
• Conduct regular check‑ins and reviews to ensure customers are meeting their goals.
• Identify opportunities for customers to gain additional value from the company’s solutions.
• Respond to customer inquiries and help coordinate timely resolutions with the right internal teams.
• Contribute to improving overall customer success processes and best practices.

Qualifications

• Bachelor’s degree in Business, Communications, Engineering, Technology, or a related field.
• 3+ years of experience in Customer Success, Account Management, or Client Services (experience with enterprise or regulated industries is a plus).
• Familiarity with CRM tools (Salesforce, HubSpot, Gainsight, etc.).
• Strong communication and relationship‑building skills.
• Problem‑solving mindset with a proactive, customer‑focused approach.
• Comfortable working independently and collaborating with cross‑functional teams.
• Experience in the nuclear or energy sector is beneficial but not required.

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