Hotellerie Restauration à France

La Maison Sofitel Sofitel Legend MGallery & Emblems is founded on a set of values that define our distinctive culture. These values unite all our talents around the achievement of common goals and principles. They define the way we interact with our guests colleagues and communities and guide our behavior.

• Passion & pride : be passionately in love with our brands our guests and our people. Use our E.Q.
• Excellence : comprehensive business approach driving all levers to be best-in-class hôteliers
• Empowerment : we are all Entrepreneurs fully accountable with strong KPIs and freedom too
• Trust & Transparency : share everything no taboo. Feedback is a gift
• Long-term relationship : with owners as well as talent. Creating a strong sense of belonging.
• Bespoke & free : 100% experience-driven. Tailored services. Unlock creativity.
• Proximity : Family spirit responsiveness solidarity & constant dialogue with the field

As Loyalty Activation manager you will be in charge of the execution direction and guidance of all aspects of the loyalty activation strategy and operations to achieve our 2026 objectives in terms of member RPS financial operational and growth performance. You will provide support to VPOs La Maison Management teams GMs and hotel teams to maximize our global ALL Accor performance in the hotels.

This position is for the replacement of an employee during a maternity / parental leave you will be hired under a fixed-term contract for a period of 6 months (renewable) starting mid-January 2026 and you will be based in our headquarters in Issy-les-Moulineaux France. You will report to the Head of Hotel Performance for Sofitel Sofitel Legend MGallery & Emblems.

• Maintain and continuously improve a detailed training plan focused on the ALL Accor loyalty programme ensuring all relevant stakeholders are well-versed and up-to-date with the programs features and benefits.
• Manage communication regarding hotel loyalty performance actioning comprehensive action plans to address and improve the performance of low-performing hotels.
• Oversee and manage loyalty operations during the onboarding process for new La Maison hotels working with the onboarding team to ensure a seamless and successful launch with the ALL loyalty programme for each new property.
• Coordinate the roll‑out of in-hotel loyalty projects initiated by the central team ensuring effective communication providing necessary training and following up on performance.
• Collaborate closely with GX and quality team to co-create and implement high standards for the loyalty program ensuring they meet the highest quality benchmarks.
• Act as the primary point of L2 contact for all support and inquiries regarding loyalty terms and conditions as well as operational questions catering to various stakeholders.
• Provide ongoing support to hotels with the integration and use of technical tools ensuring a seamless and efficient implementation.
• Support the coordinator in managing daily tasks overseeing projects and facilitating learning and development opportunities to foster continuous improvement and professional growth.
• Location can be subject to discussion.

What you will bring to the role

• You have experience as a team leader with a track record of 3-4 years in Front Office or Guest Relations.
• You are fluent in written and oral English. Any other language will be beneficial.
• You are able to manage complexity and operate with a high level of autonomy.
• You have a demonstrated ability to drive commercial topics adapt to unexpected issues and tackle them with creative solutions. You demonstrate strong communication skills within and outside your team. You are collaborative results-driven and highly organized.

Facilities Management,ADMA,Heavy Bus Driving,AXA,Building Services,Courier Delivery

Remote Work : No

Employment Type : Full-time

Experience : years

Vacancy : 1